Program Manager - Process Excellence at Meesho

About the Team Meesho is the most downloaded e-commerce app in India. And, as the Business team, we have the most bragging rights to this claim. Why? Because we hold end-to-end responsibility to launch and scale up categories, by ensuring the right selection, competitive pricing, and conversion. And we take this job very seriously.  About the Role As a Business Manager-Program Operations, you will anchor the Control Tower for Pricing Strategy, ensuring rigorous governance, end-to-end process adherence, and disciplined execution across all pricing programs. This includes defining control mechanisms, monitoring compliance with standard operating procedures, identifying deviations, and driving timely corrective actions. The Program Manager will act as the central owner of operational excellence—ensuring every pricing workflow is executed with accuracy, predictability, and consistency, while enabling scalable and audit-ready processes for the Marketplace team. What you will do • You will drive marketplace and pricing growth by constantly monitoring key metrics and the competition landscape on pricing • Define, design, and implement scalable processes to strengthen Pricing and Marketplace operations • Conduct competitive pricing analysis across similar marketplaces and derive the right pricing recommendations aligned with market standards • You will work with analytics teams to set up robust alerts and dashboard while coordinating with business and product teams to build centralized control over all metrics • You will work with the business finance and pricing team to build in stability of shipping revenue and all its components • Identify inefficiencies, gaps, and opportunities across pricing workflows and implement corrective actions • Drive strategic planning cycles — timelines, deliverables, reporting mechanisms, and governance • Manage relationship with vendors that enable measuring and monitoring of pricing metrics • You will identify broader trends and fill in pricing gaps in the market • You will manage and track key metrics that affect pricing and be responsible for their movement What you will need • Bachelor’s degree required; Master’s degree in Business, Economics, Engineering, or related fields is a plus • 2–4 years of experience in Program Management / Strategy / Operations or similar Process Excellence or Execution-heavy roles • Strong analytical skills with ability to break down ambiguous problems • High bias for execution, ownership, and structured thinking • Ability to manage multiple stakeholders and drive alignment across teams • Strong process excellence and program management, reporting, and communication skills • Experience in process setup, process optimization, or building 0→1 systems is a strong advantage • A hustler mindset with a passion for building efficient, scalable solutions About us  Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India. Our Mission Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online. We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners. Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles. We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks. To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience. Know more about Meesho here : [Upgrade to PRO to see link]