IT Support Engineer at megaport

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply. The Role Based in our India office and reporting to the Head of IT and Security Operations, you will provide second-level technical support across a range of services and devices, including endpoint management, identity and access management, anti-malware services, and cloud-native productivity and collaboration services (Google Workspace, MS Entra, and Atlassian products). To be eligible for this position, you must be able to work from our Gurugram office immediately and have a maximum notice period of 30 days. What You’ll Be Doing • Deliver Top-Tier Support: Serve as a primary point of contact for technical issues, maintaining a highly customer-oriented attitude and providing empathetic, patient support. • Drive Technological Adoption: Proactively evaluate, learn, and support new technologies to continuously improve our internal IT environment as business needs evolve. • Oversee IT Hardware Lifecycle: Take ownership of IT asset management, from procuring new hardware to configuring, deploying, and tracking inventory. • Execute Remote Troubleshooting: Diagnose and resolve complex technical issues remotely, guiding users through solutions with clear, easy-to-follow instructions. • Collaborate & Communicate: Work seamlessly within a global team environment while taking independent initiative as a self-starter to identify and solve problems. What We Are Looking For • 8+ years of proven experience in IT Support, Systems Administration, or a similar role. • Advanced Windows & Endpoint Management: Deep expertise in supporting Windows desktop operating systems and managing endpoint management platforms, with a strong focus on Microsoft Intune. • Identity & Access Management: Hands-on experience with User Access Management for Cloud and SaaS applications. • Hardware Lifecycle Management: Proven experience procuring, provisioning, and managing IT hardware inventory. • Remote Support Mastery: Strong ability to perform remote troubleshooting and guide users through technical solutions with clear, easy-to-follow instructions. • Global Communication: Highly proficient in written and verbal English, with the ability to communicate technical concepts seamlessly to global teams and non-technical stakeholders. • Customer-Centric Mindset: A strong dedication to user experience, providing empathetic, patient, and top-tier support. • Adaptability: A proven track record of quickly learning, adopting, and supporting new technologies as business needs evolve. • Driven & Collaborative: A proactive self-starter who takes initiative but thrives in a highly collaborative team environment. Nice to Have • Expertise in the support of macOS and endpoint management via JAMF is highly desirable. What We Offer • *Subject to the internal policies of Megaport, which may be updated from time to time*: • Family health insurance according to company policy • A motivated team combining industry experts and emerging talent. • Recognition programs – including Legend and Kudos Awards. • Health & wellness programs and mental well-being support. Working Conditions, Locations and Hours • Full-time office-based role, at our Gurugram office • The working day is 8 hours, and the working week is 40 hours. • Working visits to for meeting partners, vendors, team, checking the quality of the network • Your will be working on an a rotating on call roster • After hours scheduled network maintenance work is required • 90-day notice period for resignation after the trial period • Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies #LI-DNI If you have any questions, please reach out to Megaport's Talent Acquisition Team at [Upgrade to PRO to see contact] NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [Upgrade to PRO to see contact] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com". All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.