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ManagerFull-timeRustGitAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Mia Labs is seeking a Customer Success Manager to join our rapidly growing team. You will be responsible for managing customer relationships, ensuring successful product adoption, and driving customer satisfaction through our AI-powered solutions for automotive dealerships.
Key Responsibilities
- →Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
- →Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
- →Develop deep product knowledge and act as the expert on system behavior and workflows.
- →Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
- →Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
- →Communicate clearly with technical and non-technical users, translating complex concepts simply.
- →Support feature launches, pilots, and customer feedback loops that inform product direction.
- →Deliver training, documentation, and business reviews that drive customer adoption and ROI.
- →Identify risks and proactively resolve friction points to ensure long-term success.
Requirements
- ✓3–7 years in customer success, solutions engineering, or technical account management.
- ✓Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
- ✓Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
- ✓Excellent communicator with outstanding bedside manner and client-facing confidence.
- ✓Organized, process-driven, and effective in fast-moving startup environments.
- ✓Experience with dealership operations or automotive systems is a plus.
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