Loading...
Cloud Support Engineer at MicroStrategy1
MicroStrategy1Ciudad Autónoma de Buenos Aires, Buenos Aires, ar·6d ago
Entry LevelFull-time
Salary Range
$11,220 - $15,180 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Cloud Support Engineers are responsible for providing customer-facing technical support for Strategy Products. This role involves resolving customer issues, contributing to the growth of the Strategy Community, and enhancing product knowledge to deliver top-notch service.
Key Responsibilities
- →Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
- →Develop strong relationships with Strategy customers and partners through daily, high-quality interactions via email and screen share sessions
- →Find creative and sophisticated solutions to complex or higher-priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
- →Collaborate and communicate effectively with peers, internal application and software development teams
- →Prioritize and communicate product defects and enhancements to development teams
- →Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- →Enhance personal and professional growth by participating in Internal Development Programs
- →Work in a strong team environment
Requirements
- ✓Passion for technology and a strong desire to help others
- ✓Ability to thrive in challenging situations
- ✓Strong analytical and troubleshooting abilities
- ✓Excellent communication and collaboration skills
- ✓Experience with Business Intelligence products and Cloud platforms
- ✓summaryBullets": [
- ✓"Provide customer-facing technical support for Strategy Products
Free to sign up. Takes 30 seconds.
About MicroStrategy1
MicroStrategy1 is a leading provider of enterprise analytics and mobility platform solutions, specializing in business intelligence, mobile engagement, and cloud-based data management. Operating in the technology and analytics industry, the company has established itself as a pioneer in leveraging big data and AI to drive actionable insights. While the exact founding date and location are not explicitly stated, the company's name and domain suggest a focus on micro-level data analysis and strategic intelligence, likely catering to global enterprises seeking advanced data solutions. MicroStrategy1 offers a comprehensive suite of products and services, including interactive dashboards, mobile applications, and scalable cloud infrastructure, designed to transform raw data into strategic business decisions. Key features of their platform include real-time analytics, customizable reporting tools, and robust security measures to ensure data integrity. The company primarily targets large corporations, financial institutions, and government agencies that require sophisticated data management and visualization capabilities to optimize operations and enhance customer engagement. Notable achievements include the development of one of the industry's most secure and scalable analytics platforms, which has been adopted by Fortune 500 companies worldwide. MicroStrategy1 differentiates itself through its unique value proposition of integrating mobility and analytics, enabling organizations to access critical data anytime, anywhere. This innovative approach has solidified its position as a trusted partner in the competitive analytics market, offering unparalleled insights and mobility solutions to drive digital transformation.
