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Mid LevelFull-time
Salary Range
$69,360 - $93,840 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are pleased to offer an exciting opportunity for a diligent, professional, and personable IT Helpdesk Administrator to join our team at Minor Hotels Australasia. This full-time role is based at our Corporate Office in Maroochydore QLD.
As a key member of our IT team, you will play a critical role in delivering high-quality technical support across our Corporate Office and hotel network. You will be responsible for maintaining operational systems, managing helpdesk requests, and ensuring minimal disruption to business operations through timely and effective support.
Please note that the successful applicant will be required to travel to our Maroochydore Head Office for initial training.
Key Responsibilities Include:
• Monitor and maintain operational systems to agreed service levels
• Manage and prioritise Helpdesk tickets and support requests
• Restore normal service operations quickly with minimal disruption
• Implement minor enhancements to existing systems where appropriate
• Maintain accurate daily service level reporting
• Develop and maintain strong relationships with Corporate and Hotel teams
• Work both autonomously and collaboratively within a small team
• Participate in rostered after-hours on-call support as required
• Continuously build knowledge of systems, products, and support processes
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About MinorInternational
Minor International is a leading global hospitality company specializing in the development and operation of diverse food and beverage concepts. Headquartered in Bangkok, Thailand, the company has built a reputation for excellence in the restaurant and hotel industry since its inception in 1988. With a presence in over 30 countries, Minor International has established itself as a pioneer in delivering authentic culinary experiences and innovative hospitality solutions across Asia, Europe, the Middle East, and the Americas. The company’s name reflects its commitment to creating memorable moments, blending local flavors with international standards to cater to a discerning clientele. The company’s portfolio includes a wide range of brands, such as the award-winning Thai restaurant chain, Supanniga Eating Room, the modern Asian concept, S&P, and the upscale dining destination, The Sixth. Minor International’s offerings are characterized by their focus on high-quality ingredients, innovative menus, and exceptional service. These brands cater to both local communities and international travelers, providing a blend of cultural immersion and contemporary dining experiences. The company’s target audience includes food enthusiasts, business travelers, and leisure tourists who seek unique and authentic culinary adventures. Minor International has achieved significant milestones, including the expansion of its footprint to over 300 outlets and the recognition of several brands as industry leaders in their respective markets. The company’s unique value proposition lies in its ability to seamlessly integrate local traditions with global trends, creating a harmonious balance of authenticity and innovation. By consistently delivering exceptional dining and hospitality experiences, Minor International has solidified its position as a trusted name in the international food and beverage sector.
