IT Systems Administrator at Mintlify

WHY MINTLIFY? We're on a mission to empower builders. - Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch. - Small team, huge impact: We’re under 50 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory. - Culture of slope over y-intercept [Upgrade to PRO to see link] We value learning velocity, grit, and unapologetically unique personalities. We grew in value faster than headcount and we’re looking to align the two quickly. JOB DESCRIPTION Mintlify builds the documentation platform that reaches 100 million+ developers every year. We power docs for 18,000+ companies — including Anthropic, Microsoft, PayPal, Spotify, Coinbase, and X. We're fewer than 50 employees, backed by $22 million in funding from a16z, and we look for people with learning velocity, grit, and unapologetically unique personalities. THE ROLE We're hiring our first dedicated IT Systems Administrator — someone who thrives in a fast-paced startup environment and wants to build IT operations from the ground up. You'll own the full employee lifecycle from a systems perspective: onboarding, identity management, access provisioning, in-office infrastructure, and everything in between. We've grown from ~15 to 50 employees in the past year, and the right person will bring structure and scalability to our IT operations while keeping the speed and flexibility that got us here. WHAT YOU'LL DO - Own employee onboarding and offboarding end-to-end — device ordering, configuration, device management, account provisioning and deprovisioning, and access management aligned with our compliance requirements - Manage corporate identity and access — administer our identity provider and SSO platform, maintain consistent corporate identities across all employees, and drive SSO adoption across the company's application portfolio - Run in-office IT — serve as the primary point of contact for all office technology, including networking, security/badge systems, Zoom rooms, and presentation setups - Provision new offices — we're rapidly expanding our team, and that means the potential for new offices - Partner cross-functionally — work closely with Engineering, Security, Go-to-Market, and Operations teams to support access provisioning, international employee and contractor onboarding, and compliance initiatives - Build for scale — develop repeatable processes, documentation, and automation to support a company that's growing quickly and plans to keep doing so WHAT WE'RE LOOKING FOR - 3+ years of experience in IT operations, systems administration, or a similar hands-on IT role - Strong working knowledge of identity providers (e.g., Okta, Google Workspace, Rippling) and SSO protocols (SAML, OIDC) - Experience with MDM platforms and device lifecycle management across macOS and/or Windows - Familiarity with access control principles and GRC frameworks — you don't need to be a compliance expert, but you should understand why access reviews matter - Comfort working with physical office infrastructure: networking gear, AV systems, badge/access control systems - A bias toward action and ownership — you'll be the first person in this role, and we need someone who sees gaps and fills them without waiting to be asked NICE TO HAVE - Experience at a high-growth startup, especially as an early or sole IT hire - Scripting ability and technical know-how for automation - Experience supporting international employees and contractors across multiple time zones and jurisdictions COMPANY BENEFITS: - Competitive compensation and equity - 20 days paid time off every year - 401k or RRSP - $420/mo. wellness stipend - 100% coverage for Health, dental, vision - Free Ubers to and from work - Free lunch and dinners - Annual team offsite (previously went to Alaska, Hawaii)