Director, Developer Operations & Experience at Miovision

About Miovision: At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians. Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light! - All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed. - One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego. - Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities. - Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact. - Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success. Position Summary: At Miovision, we are on a mission to create cities that simply flow move safely and efficiently. But to keep the world’s traffic flowing, our internal systems need to be just as seamless. We are looking for a Director, Developer Operations & Experience to act as our primary architect of internal flow. The Developer Experience (DevExp) organization is a core part of Miovision’s Transformation, Delivery & Technology (TDT) department, responsible for building and operating Miovision’s Internal Developer Platform and Agentic SDLC. This platform enables engineers, solution engineers, QA, and other technical and semi-technical users to build, test, deploy, operate, and evolve software quickly, safely, and with confidence. As the Director, Developer Operations & Experience you will steer the evolution from a traditional DevOps function into a modern Developer Experience and Platform Engineering organization. This role owns the strategy, architecture, and execution of the internal developer platform, CI/CD, cloud foundations, observability, and developer tooling, while also pioneering how AI and agent-first pipelines are embedded into the software development lifecycle. This is a hands-on leadership role. You will build and lead a team, coach deeply, and regularly roll up your sleeves alongside engineers. At Miovision, everyone is a builder, and this role exists to ensure that building is fast, intuitive, secure, and increasingly AI-native while maintaining deep accountability for reliability, security, and production operations. Please note: This opportunity is open to candidates located in Canada. You may work from your home office located in Canada, or from our HQ in Kitchener, Ontario. Objectives and Responsibilities: Operational Excellence & Reliability - Own platform and infrastructure uptime; establish SLOs and reliability governance. - Drive DORA metric improvements. - Standardize incident response and operational maturity. - Ensure secure, compliant, and auditable production operations. - Own production system health and availability with Engineering/Architecture. - Establish a service maturity model (reliability, security, observability, CI/CD, AI-readiness). - Enforce secure coding standards and Quality Gates across all repositories. Lead DevOps → Developer Experience Transformation - Evolve DevOps to a modern, platform-engineered, AI-enabled Developer Experience organization, while maintaining reliability and security accountability. - Shift focus to enabling all contributors (including QA, solution engineering) as builders. - Introduce platform-as-product operating models with roadmaps, feedback, and metrics. Accelerate Onboarding, Wayfinding, and Productivity - Radically reduce developer/contributor onboarding time. - Improve wayfinding via standards, templates, and conventions. - Standardize repository structure and build/deploy patterns for AI workflows, security, and predictability. Embed AI Across the SDLC - Drive AI adoption across engineering roles. - Design AI-driven capabilities: automated code review, test generation, incident analysis, anomaly detection, and remediation. - Translate emerging agentic tooling into internal capabilities. - Ensure AI and agent-driven workflows operate within secure, monitored, and policy-bound environments. - Embed guardrails to protect proprietary code, customer data, and infrastructure secrets. Own CI/CD, Cloud Foundations, and Observability - Own CI/CD platforms, deployment automation, and infrastructure-as-code standards. - Define and enforce reliability and quality while enforcing container hardening, image provenance validation, and runtime protections. - Standardize on-call models, incident response, escalation, and post-incident learning. - Automate runbooks and operational workflows. - Partner on AWS usage, cloud patterns, cost efficiency, and observability standards. - Own platform reliability, performance, cost governance, and operability templates. Ideal Profile: - 10+ years of experience in Developer Operations, Developer Experience, Platform Engineering, or related domains. - Prior experience leading DevOps and/or Developer Experience teams. - Strong background in cloud platforms (AWS) and cloud-native architecture. - Deep understanding of CI/CD, GitOps, and infrastructure-as-code. - Hands-on experience with container platforms (Kubernetes, Docker). - Experience scaling DevOps / Platform Engineering across multi-team, multi-product environments. - Strong systems thinking and architectural judgment. - Excellent communication, collaboration, and coaching skills. - Experience operating mission-critical production systems. Technical Knowledge: - AWS (compute, networking, storage, identity) - Kubernetes, Docker - Terraform - GitLab, ArgoCD - Observability stacks (Datadog, OpenTelemetry, Grafana) - Software development in one or more of Java, Python, Node - Familiarity with Snowflake and modern data pipelines - AI-assisted development tools and emerging agentic frameworks This posting is for an actual vacancy. Your Rewards & Well-being: We invest in our team with benefits designed for modern life and true work-life balance. - Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs. - Financial Future: Build for tomorrow with our RRSP/401K Matching Plan and share in the company's success through our Variable Incentive Plan. - Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy. - Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents. Sound like your next adventure? Apply now and let's start building together! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs. Miovision may use artificial intelligence (AI) to assist in the hiring process for tasks such as helping to identify qualified candidates, taking meeting notes, creating summaries, and streamlining administrative work. These tools are one of several factors considered in the hiring process and do not replace human judgement. We do not use AI to make any final hiring or interview decisions. PLEASE BE AWARE OF FRAUD: Applicants interested in applying for roles at Miovision should apply directly via the details provided on our careers page. We communicate directly with applicants and will not request banking information, payment, or fees during any point of the recruitment process. We do not conduct interviews via text message. If you suspect that a third party is impersonating Miovision or requesting payment for recruitment on behalf of Miovision, please alert us via [Upgrade to PRO to see contact]. To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.