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SeniorFull-timeKubernetes
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Senior Technical Support Engineer has the ability to solve less structured, but more defined and complicated technical tasks. Working as an escalation engineer, this engineer will be engaged in the highest level of troubleshooting and problem management that will impact some of our largest and most complex customers.
Main Responsibilities
• Proactively troubleshoot, detect, document, and resolve issues for private cloud deployments based on OpenStack, Kubernetes, and other cloud technologies.
• Reproduce customer issues in a lab, confirm bug reports, provide detailed information to the development team.
• Work closely with development teams: discuss customer issues, suggest improvements, fix product bugs, etc.
• Provide engineering support for product issue escalations. Take ownership of escalated critical customer issues and participate in troubleshooting sessions as needed.
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About Mirantis
Mirantis is a global technology company specializing in cloud-native infrastructure and software-defined data center solutions. Headquartered in the United States, with a strong international presence, Mirantis has been a key player in the open-source software industry since its inception. The company focuses on delivering scalable, efficient, and secure IT infrastructure solutions that help organizations modernize their operations and embrace digital transformation. With a deep commitment to open-source principles, Mirantis has built a reputation for driving innovation in the cloud and containerization space. Mirantis offers a comprehensive suite of products and services, including Mirantis Cloud Native Platform, which integrates Kubernetes, container orchestration, and networking solutions to streamline deployment and management of cloud-native applications. Their solutions are designed to provide high availability, performance, and security, catering to enterprises, service providers, and government agencies looking to adopt or optimize their cloud infrastructure. Key features include automated operations, multi-cloud compatibility, and robust support for hybrid environments, making their offerings ideal for organizations seeking flexibility and reliability in their IT ecosystems. Notable achievements include Mirantis' acquisition of Docker Enterprise, which further solidified its position as a leader in container technology. The company is recognized for its strong community engagement and contributions to open-source projects, distinguishing it as a trusted partner in the cloud-native ecosystem. Mirantis' unique value proposition lies in its ability to combine cutting-edge technology with practical, enterprise-grade solutions, enabling clients to achieve faster time-to-market and greater operational efficiency.
