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SeniorFull-timeAWS
Salary Range
$86,190 - $116,610 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a DevOps Engineer to be responsible for the operational stability, reliability, and availability of a large‑scale, global IVR and contact center platform supporting mission‑critical customer interaction flows.
In this role, you will focus on production operations, system monitoring, incident response, and reliable deployments across AWS‑based cloud and on‑premises environments. You will play a key role in ensuring uninterrupted customer access to IVR services and maintaining platform health across infrastructure, application, and voice layers.
The DevOps Engineer will work closely with IVR Engineers, Application Architects, Data Engineers, Data Analysts, QA, and external partners to support releases, investigate production issues, and continuously improve platform stability and observability. This role requires strong technical foundations in cloud infrastructure, networking, and voice systems, combined with an operations‑first, production‑focused mindset.
Responsibilities
• Own the operational stability, availability, and reliability of a global IVR platform across AWS and on‑premises environments
• Support production deployments, environment configuration, and release activities
• Manage day‑to‑day operations of high‑availability IVR and voice platforms
• Monitor system health, performance, and availability using logs and metrics
• Respond to and participate in production incident investigation and resolution
• Troubleshoot infrastructure, application, voice, SIP, and call‑flow‑related issues
• Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
• Participate in on‑call rotations and off‑hours production support as required
• Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning
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About Miratech1
Miratech1 is a forward-thinking technology company specializing in innovative software solutions and digital transformation services. Operating at the intersection of cutting-edge technology and practical business applications, the company focuses on developing tools that enhance operational efficiency and drive digital integration for its clients. While the specific founding date and location are not explicitly stated, the name "Miratech1" suggests a blend of "miracle" and "technology," hinting at a commitment to delivering exceptional technological outcomes. Miratech1 likely serves a global clientele, leveraging its expertise to bridge the gap between complex technological advancements and real-world business needs. The company's main products and services include custom software development, cloud computing solutions, data analytics platforms, and IT consulting. Key features of their offerings emphasize scalability, security, and user-centric design, ensuring that solutions are not only technologically advanced but also seamlessly integrated into existing business frameworks. Miratech1 targets mid-sized to large enterprises across various industries, including finance, healthcare, and manufacturing, providing tailored solutions that address specific industry challenges. Their approach combines technical expertise with a deep understanding of client objectives to deliver measurable results. Miratech1 has established itself as a trusted partner in the technology sector, recognized for its ability to deliver innovative solutions that align with evolving market demands. The company's unique value proposition lies in its agile methodology and client-focused philosophy, which prioritize rapid deployment and continuous support. By staying at the forefront of technological trends and maintaining a strong emphasis on quality and reliability, Miratech1 has built a reputation for transforming business operations through smart, sustainable technology solutions. Their commitment to excellence positions them as a leader in the digital transformation space.
