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Junior L1 Genesys Support Engineer (EST Shift, Remote India) at Miratech1
Miratech1Pune, MH, in·15h ago
SeniorFull-timeReact
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a Junior L1 Genesys Support Engineer for Genesys Cloud-related projects to perform callflows minor updates, upgrades, changes, and timely resolve clients' issues, following EST time zone for work for full-time and full-remote employment. 
This is a great opportunity for a real quick learner, customer-focused technical individual, patient and attentive to detail person, who is ready to work in a team, willing to develop support services, and learn Genesys technology.
This person will possess a demonstrable and successful background in understanding and managing clients’ inquiries, resolving reported issues by performing troubleshooting, and escalating everything else to the remaining tiers in the operating model.
Please note that this position is aligned with US Eastern Time (EST).
In Indian Standard Time (IST), the expected schedule is typically evening to early morning (around 6:30 PM – 3:30 AM IST)
Responsibilities:
• Receiving & processing requests per alerts & calls, within the defined SLA.
• Clarification of the incoming request with the Customers, ticket creation, and routing of the ticket to L2 Engineer.
• Timely reaction to calls and alerts
• Following support procedures and participation in procedures improvement
• Acknowledging alerts from the OpsGenie
• Creating tickets
• Implementing fixes of L1/L2 level according to pre-defined procedures
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About Miratech1
Miratech1 is a forward-thinking technology company specializing in innovative software solutions and digital transformation services. Operating at the intersection of cutting-edge technology and practical business applications, the company focuses on developing tools that enhance operational efficiency and drive digital integration for its clients. While the specific founding date and location are not explicitly stated, the name "Miratech1" suggests a blend of "miracle" and "technology," hinting at a commitment to delivering exceptional technological outcomes. Miratech1 likely serves a global clientele, leveraging its expertise to bridge the gap between complex technological advancements and real-world business needs. The company's main products and services include custom software development, cloud computing solutions, data analytics platforms, and IT consulting. Key features of their offerings emphasize scalability, security, and user-centric design, ensuring that solutions are not only technologically advanced but also seamlessly integrated into existing business frameworks. Miratech1 targets mid-sized to large enterprises across various industries, including finance, healthcare, and manufacturing, providing tailored solutions that address specific industry challenges. Their approach combines technical expertise with a deep understanding of client objectives to deliver measurable results. Miratech1 has established itself as a trusted partner in the technology sector, recognized for its ability to deliver innovative solutions that align with evolving market demands. The company's unique value proposition lies in its agile methodology and client-focused philosophy, which prioritize rapid deployment and continuous support. By staying at the forefront of technological trends and maintaining a strong emphasis on quality and reliability, Miratech1 has built a reputation for transforming business operations through smart, sustainable technology solutions. Their commitment to excellence positions them as a leader in the digital transformation space.
