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SeniorFull-time
Salary Range
$86,190 - $116,610 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are seeking an experienced CCaaS Senior Design Lead (Genesys CX Cloud) to lead the design and architecture of a large-scale contact center transformation. The platform has been selected through an RFP process, with implementation led by a system integrator; however, this role sits within the client’s internal team, working directly with business and IT leadership to define and own the design strategy.
This is a high-impact, enterprise-level role focused on the design phase of a program migrating approximately 7,000+ users from a legacy on-premises environment to a modern Genesys cloud platform. The organization is moving away from a long-standing managed service model and aims to build internal ownership and capability.
As the design authority, you will define the future-state contact center across customer journeys, platform architecture, and enterprise integrations, while enabling internal teams to become self-sufficient and take long-term ownership.
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About Miratech1
Miratech1 is a forward-thinking technology company specializing in innovative software solutions and digital transformation services. Operating at the intersection of cutting-edge technology and practical business applications, the company focuses on developing tools that enhance operational efficiency and drive digital integration for its clients. While the specific founding date and location are not explicitly stated, the name "Miratech1" suggests a blend of "miracle" and "technology," hinting at a commitment to delivering exceptional technological outcomes. Miratech1 likely serves a global clientele, leveraging its expertise to bridge the gap between complex technological advancements and real-world business needs. The company's main products and services include custom software development, cloud computing solutions, data analytics platforms, and IT consulting. Key features of their offerings emphasize scalability, security, and user-centric design, ensuring that solutions are not only technologically advanced but also seamlessly integrated into existing business frameworks. Miratech1 targets mid-sized to large enterprises across various industries, including finance, healthcare, and manufacturing, providing tailored solutions that address specific industry challenges. Their approach combines technical expertise with a deep understanding of client objectives to deliver measurable results. Miratech1 has established itself as a trusted partner in the technology sector, recognized for its ability to deliver innovative solutions that align with evolving market demands. The company's unique value proposition lies in its agile methodology and client-focused philosophy, which prioritize rapid deployment and continuous support. By staying at the forefront of technological trends and maintaining a strong emphasis on quality and reliability, Miratech1 has built a reputation for transforming business operations through smart, sustainable technology solutions. Their commitment to excellence positions them as a leader in the digital transformation space.
