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SeniorFull-time
Salary Range
$86,190 - $116,610 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IVR Application Developer to join our team. This role focuses on developing and maintaining cloud-based, stateful IVR applications to enhance customer experience in voice contact center systems.
Key Responsibilities
- →Design, develop, and maintain IVR applications based on business and technical requirements
- →Integrate IVR solutions with key internal services
- →Monitor IVR systems and implement operational improvements to enhance customer experience
- →Troubleshoot and resolve issues within the voice contact center and IVR environments
- →Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- →Work independently while supporting a regional business unit aligned with global objectives
- →Participate in forward-looking initiatives to improve call steering and IVR architecture
- →Communicate technical concepts clearly to both technical and non-technical stakeholders
Requirements
- ✓Strong understanding of IVR platforms
- ✓Solid troubleshooting skills
- ✓Effective communication with stakeholders at all levels
- ✓Experience with SQL and cloud-based applications
