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SeniorFull-timeAzure
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Testing / QA Lead to ensure the quality and reliability of IVR and web applications. This role will own end-to-end test strategy and execution, with a strong focus on voice testing services and system integration testing.
Key Responsibilities
- →Plan, execute, and report on testing activities for IVR and web applications
- →Define end-to-end testing strategies to validate complete customer journeys
- →Develop and maintain test plans, test cases, and test scripts based on design and requirement documents
- →Lead voice testing services, including IVR flows, prompts, integrations, and call scenarios
- →Manage and mentor a small QA team, fostering a positive and collaborative team environment
- →Balance testing resources across multiple concurrent releases
- →Track and report test progress, risks, and quality metrics to stakeholders
- →Lead test review meetings and coordinate defect triage with development teams
- →Use Microsoft TFS / Azure DevOps for test management and reporting
- →Identify opportunities for test automation and support automation initiatives
- →Support integration testing across IVR, web applications, and backend services
Requirements
- ✓Experience in testing IVR and web applications
- ✓Strong understanding of voice testing services and system integration testing
- ✓Proficiency in test management tools like Microsoft TFS and Azure DevOps
- ✓Leadership experience in managing and mentoring QA teams
- ✓Ability to balance testing resources across multiple concurrent releases
