IT Technician at Mistral AI

About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments. Our offerings include le Chat, the AI assistant for life and work. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on [Upgrade to PRO to see link] Role summary We are seeking a talented IT Technician to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software and collaboration tools, ensuring that every user receives fast, reliable and friendly assistance. You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes and help keep our technology environment secure, efficient and scalable. If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence. 📍 Location: Paris What you will do User Support and Issue Resolution - You will provide high-quality technical assistance through email, messaging tools and in-person interactions. - You will investigate and resolve hardware and software issues across operating systems, applications and devices while keeping users informed at every step. - You will log incidents in our ticketing system, ensure timely follow-ups and deliver an exceptional support experience. Equipment Setup and Technology Operations - You will install, configure and update computers along with IT and videoconferencing equipment. - You will manage shipments and returns of devices locally and internationally while maintaining accurate stock and inventory records. - You will ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized. Account and License Management - You will oversee user accounts and application licenses with precision. - You will ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users. Training and Continuous Improvement - You will train and guide users on applications, hardware and best practices. - You will evaluate business needs, propose improvements to IT processes and contribute to building a smoother and more scalable internal technology ecosystem. Required Qualifications • A degree in Computer Science or a related IT field • Fluency in English with strong written and verbal communication • Hands-on experience with Google Workspace administration • Strong troubleshooting skills on both macOS and Windows environments • Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP and basic corporate infrastructure troubleshooting • Familiarity with videoconferencing equipment and associated services • Ability to lift and handle standard IT equipment such as monitors and network devices • Proven experience in a similar support role within a fast-paced organization Now, it would be ideal if you have: • Proficiency in French or another European language • Experience with MDM solutions such as Kandji or Jamf • Interest or experience in automation tools such as Zapier or n8n Location & Remote The position is based in our Paris HQ offices and we encourage going to the office as much as we can (at least 3 days per week) to create bonds and smooth communication. Our remote policy aims to provide flexibility, improve work-life balance and increase productivity. Each manager can decide the amount of days worked remotely based on autonomy and a specific context (e.g. more flexibility can occur during summer). In any case, employees are expected to maintain regular communication with their teams and be available during core working hours. What we offer 💰 Competitive salary and equity package 🧑‍⚕️ Health insurance 🚴 Transportation allowance 🥎 Sport allowance 🥕 Meal vouchers 💰 Private pension plan 🍼 Generous parental leave policy