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Mid LevelFull-timeRust
Salary Range
$12,750 - $17,250 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Representative to join our team at Mitratech. This role focuses on providing exceptional support to our customers, ensuring they have a positive experience with our solutions.
Key Responsibilities
- →Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
- →Educate and guide customers through troubleshooting, solution best practices, and educational resources.
- →Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers.
- →Identify, document, and escalate software issues to our specialized support and technical teams.
- →Stay proactive and collaborative, working across departments to improve customer experience.
Requirements
- ✓You’re a natural problem-solver who thrives on helping others.
- ✓You’re a self-starter and continuous learner who loves figuring things out.
- ✓You communicate clearly and effectively—especially via email.
- ✓You’re great at prioritizing, multitasking, and staying organized.
- ✓You have experience working remotely and collaborating across teams.
- ✓You’re tech-savvy, curious, and eager to make an impact.
