IT Support Technician/IT Support Engineeer at Mitratech

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! We're hiring an IT Support Technician / IT Support Engineer to take our end-user experience to the next level by providing top-tier IT support to employees across the organization. This role is part of a collaborative IT operations team responsible for resolving complex technical issues, improving support processes, maintaining endpoint security standards, and ensuring employees can work productively from anywhere. The IT Support Technician / IT Support Engineer will take ownership of solving complex IT issues, reducing repeat support incidents, maintaining security and best-practice compliance across the infrastructure, and proactively addressing end-user concerns to minimize disruption. The right candidate will have a passion for improving the environment while building an excellent rapport with all staff. Essential Duties & Responsibilities: • Provide IT support for employees globally across hardware, operating systems, and enterprise applications. • Triage inbound IT support cases, resolving issues or escalating and reassigning as appropriate. • Troubleshoot complex issues related to workstations, networking, authentication, email, and VPN connectivity. • Support and troubleshoot both MacOS and Windows environments in a corporate setting. Including laptop updates. • Administer user accounts and permissions across systems including Active Directory and Microsoft Entra. • Document, track, and monitor technical problems and their solutions. • Contribute to operational documentation, and knowledge base to improve support efficiency and reduce recurring issues • Assist with IT initiatives related to acquisitions, system integrations, and internal security or compliance. • Assist with software requests. • Familiarity with AI tools including Claude, ChatGPT, and Copilot. • Familiarity with Zoom, and Microsoft Teams environments. Qualifications: • 2-3 years of IT support experience in a corporate environment • High proficiency in written and verbal communication. • Strong troubleshooting and analytical problem-solving skills. • Experience supporting Active Directory and Entra environments. • Hands-on experience with Zendesk, Salesforce or other similar platforms • Familiarity with Microsoft Suite, Active Directory, Absolute • Experience supporting both Windows and MacOS environments. • Strong communication skills and the ability to support employees across multiple departments and geographic regions. • Preferred IT certifications such as CompTIA A+, Network +, Microsoft 365 Education A degree (or progress toward a degree) in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and professional experience. We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.