System Administrator at modeln

<div> <p>We are seeking a System Administrator responsible for managing the <strong>enterprise IT Helpdesk, providing end-user support, and maintaining system reliability and security. </strong>The role requires strong communication skills, hands-on experience with <strong>endpoint management, servers, identity management, and basic cloud technologies.</strong></p> </div> Job Responsibilities •     Provide L1/L2 technical support for employees       •     Install, configure, and troubleshoot Dell and Mac laptops/desktops       •     Support OS, hardware, software, and development tools       •     Manage tickets through IT service management systems       •     Handle user onboarding and offboarding       •     Manage accounts in Active Directory, Okta, and enterprise applications       •     Maintain access permissions and identity security policies       •     Manage endpoints using ManageEngine Desktop Central (Endpoint Central)       •     Perform software deployment, patch management, OS updates, asset inventory, and remote troubleshooting       •     Ensure device security compliance       •     Administer Windows Servers and Linux systems       •     Manage Active Directory, DNS, DHCP, and Group Policies       •     Monitor system performance and uptime       •     Troubleshoot network connectivity issues       •     Basic knowledge of TCP/IP, VLANs, VPN, Wi-Fi, and firewall concepts       •     Basic administration of AWS and Microsoft Azure environments       •     Automate tasks using PowerShell, Bash, or basic scripting       •     Support development-related software, tools, and environments       •     Assist teams with software installations and troubleshooting       •     Ensure system patching, endpoint security, and compliance with IT policies       •     Maintain IT documentation and support knowledge base Job Qualification •     3–5 years IT/System Administration experience •     Active Directory, DNS, DHCP       •     Windows & Linux Administration       •     Dell & Mac laptop support       •     ManageEngine Desktop Central (Endpoint Central)       •     Basic knowledge of Okta / Identity Management       •     Networking fundamentals       •     Basic AWS / Azure knowledge       •     PowerShell or scripting basics       •     Strong communication and troubleshooting skills •     Knowledge of Jamf, VMware (basic)       •     Experience with IT ticketing systems (Jira) About Model N   Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.