Implementation Manager at Moloco

About Moloco: Moloco builds some of the most powerful AI advertising solutions in the world. Our name—short for "machine learning company"—reflects our core mission: democratizing access to the advanced AI that has historically been reserved for tech giants. Led by machine learning pioneers who built some of the most successful ad systems at Google, including YouTube's monetization engine and key search advertising technologies, we're transforming how businesses grow and compete in the digital economy. Built with AI from day one, Moloco’s planet-scale machine learning platform powers a suite of solutions for advertising growth and monetization. Moloco Ads is an AI-powered platform that delivers real business outcomes for mobile app marketers through performance-based user acquisition. Moloco Commerce Media enables retailers and marketplaces to build revenue-generating ad businesses that balance user experience and advertiser performance. Moloco is headquartered in Silicon Valley, with offices in Seattle, New York, San Francisco, Seoul, Beijing, Singapore, Gurgaon, Tokyo, Shanghai, London, Tel Aviv, and Berlin. Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now! The Impact You’ll Be Contributing to Moloco: As an Implementation Manager in Korea, you will play a critical role in onboarding and scaling new customers during their first 90 days on Moloco’s platform. You’ll partner closely with New Business Sales and Growth to ensure a smooth handover from sales, accurate setup, and strong early performance that sets new accounts for long‑term success. You will build trusted relationships with clients by translating their goals into effective campaign setups, troubleshooting issues quickly, and telling clear performance stories with data. The Opportunity: Client Onboarding & Launch • Own the end-to-end onboarding process for new clients - from kickoff through first campaign launch and initial performance milestones. • Configure and validate campaign setups, tracking integrations, and MMP connections with precision and attention to detail. • Set clear expectations with clients on timelines, KPIs, and success criteria from day one. Implementation, Performance & Handover • Configure and QA campaigns, tracking, and reporting to ensure accurate setup and reliable measurement from the start. • Analyze campaign performance data to identify issues, optimization opportunities, and early signals of product‑fit; share clear, actionable recommendations with clients and internal partners. • Identify incremental growth opportunities within existing setups (e.g., budget increases, creative tests, new geo or placement trials) and surface them to senior team members or Sales/Growth partners. • Support the transition from implementation to the Growth team by preparing concise documentation and performance debriefs that set long‑term owners up for success. Cross-Functional Handoffs • Coordinate clean handoffs from New Business at deal close and to Growth at the end of the implementation window. • Collaborate with Growth to ensure continuity of client context, strategy, and open issues through the transition. • Surface patterns from onboarding challenges back to Product and DS to improve launch playbooks and platform capabilities. Process & Playbook Development • Document and iterate on onboarding processes, technical checklists, and best practices for Korea. • Contribute to team-wide implementation frameworks that improve launch speed and quality across markets. How Do I Know if the Role is Right For Me? • 5+ years in a technical account management, solutions engineering, or implementation role - ideally in ad tech, mobile, or SaaS. • Hands-on experience with MMP integrations (e.g., Adjust, AppsFlyer), campaign setup, and performance troubleshooting. • Familiarity with programmatic advertising, DSPs, and mobile measurement. • Strong technical aptitude: comfortable with data tools, APIs, tracking setups, and debugging campaign issues. • Detail-oriented with excellent project management skills - able to manage multiple client launches simultaneously. • Clear communicator: translates technical complexity into simple language for both clients and internal stakeholders. • Proactive and ownership-driven; doesn't wait to be asked - anticipates problems and moves fast to resolve them. • Collaborative partner to Sales, Growth, Product, and DS. • Native/fluent Korean, Business-level English Moloco Thrive: Benefits and Well-Being: We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives. Moloco Values: • Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success. • Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible. • Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value. • Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail. Additional Resources: • Moloco Company Blog • Moloco Leadership • Moloco Newsroom AI Use in Interviews Our interview process is designed to get to know the real you. Unless a round specifically includes AI as part of what's being assessed, we ask that candidates engage without AI assistance. Please review our AI Use in Interviews Policy before your interview to understand what to expect. Failure to comply with this policy may impact your candidacy. Equal Opportunity: Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging gives us the greatest opportunity to achieve our vision to become the scaling engine for the Internet economy. Moloco is an equal opportunity employer. We highly value diversity in our current and future employees and do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by law. Candidate Privacy Notice: Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.