Senior Insight Analyst at Moneybox

At Moneybox, we are on a mission to give everyone the means to get more out of life. Whether it’s saving for a first home, a rainy day, or a comfortable retirement, we help more than 1.3 million customers build wealth with confidence. As we continue our rapid growth, we are looking for a Senior Insight Analyst to join our Insight team. This is a high-impact role where you will use your analytical rigor to help us understand our customers and their behaviors better than ever before.    You will be the "why" behind the "what." You will explore our vast datasets to uncover trends that inform our strategic plans, optimise our in-app journeys, and help deliver the most meaningful experiences for our users. You will work with a diverse range of teams—from Analytics Engineering and AI to Product and Finance—to ensure that data is at the heart of every decision we make.    What you'll do • Strategic Customer Intelligence • Develop a deep understanding of customer behavior and trends through complex data exploration, using these insights to help form strategies that positively impact the outcomes for users in your segment of customers and products • Provide actionable insights that improve customer engagement, commercial outcomes and marketing efficiency. • Conceive and carry out sophisticated experiments (A/B testing) to measure and optimize the in-app experience, customer communications, and money flows. • Technical Leadership and Execution • Own and evolve a suite of reports and dashboards that surface critical trends for senior leadership and business users alike. • Design, build and embed data products which are adopted and used by end users to make decisions and understand trends. • Own the understanding of commercial performance for a segment of our customers and products. Collaborating with our commercial and finance teams to make sure that performance versus budget is understood and informs decisions in the wider team. • Cross-Functional Collaboration • Partner with Product and Design teams to analyse user funnels and identify key "drop-off" points, suggesting data-backed improvements to the app journey. • Work with CRM to help identify opportunities for omni-channel communications and understand how your segment of customers and products are responding to communications. • Support the Commercial and Finance teams in sizing new opportunities and business casing new developments, acting as a "subject matter expert" on data and metrics for your segment of customers and products. Who you are • Professional Profile • Driven and Ambitious: You have 2-5+ years of relevant experience in a high-performing analytical environment (e.g., management consultancy, Fintech, or a leading consumer app). • Commercial Acumen: You have a proven track record of using data to drive business value and effect tangible change. • Mission-Aligned: You have a genuine interest in Moneybox and a passion for helping everyone reach their financial goals. • Collaborative Leader: You are a personable communicator who thrives in a fast-paced environment and is comfortable managing multiple priorities and stakeholders. • Technical Proficiency • SQL Expert: Advanced knowledge of SQL, preferably with experience in Databricks, Snowflake, or BigQuery. • Data Visualization: Significant experience with PowerBI (DAX, Power Query) or similar tools like Tableau or Looker. • Programming: Experience with GitHub and dbt is preferred. • Analytical Rigor: Understanding of AB test measurement, statistical concepts, and app analytics tools like Mixpanel. Our Commitment to DE&I:At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make.  We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential Working Policy:We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Please read before you apply!Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: [Upgrade to PRO to see contact]. If you would rather we did not keep your details on file, you can contact us at: [Upgrade to PRO to see contact]