Account Manager/Project Manager at Monks

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). About the Role We seek a digital-savvy Account Manager to help support and manage a portfolio of brand initiatives within a powerhouse agency that lives at the intersection of technology and creativity. You will serve as the primary liaison between internal teams and the client, managing the delivery and maintenance of a multitude of brand websites. You will collaborate across digital and technology to drive growth, optimise performance, and ensure the long-term success of brand initiatives. Responsibilities: • Manage multiple web-based projects, ensuring milestones are achieved while coordinating effectively with cross-functional teams to meet timelines. • Identify and drive growth opportunities through renewals, upsell, and cross-sell where appropriate; develop proposals, statements of work, and budgets. • Collaborate with cross-functional teams (Creative, Strategy, Data, Tech) to deliver brand websites from design through to implementation, ensuring continuous optimisation based on user needs. • Support scoping, budgeting, forecasting, and profitability tracking for assigned initiatives; monitor financial performance against targets. • Maintain high-quality communication, proactively manage risks, and resolve issues efficiently; handle escalations with confidence. • Contribute to new business efforts by supporting the development of compelling briefs and pitch materials. • Build and maintain strong relationships with internal stakeholders, supporting satisfaction and the long-term growth of brand initiatives. • Monitor campaign performance and analytics; derive actionable insights to inform optimisation and reporting. • Ensure compliance with contracts, approvals, and agency policies, maintaining high standards of quality across all deliverables. • Work collaboratively with teams to improve processes and drive more efficient workflows. About You The essentials: • 3–5 years’ experience in a hybrid Account/Project Management role within a digital, marketing, or web agency, with a strong focus on website builds and rollouts. • Proven ability to coordinate and support the delivery of end-to-end web projects, from scoping and design through to development, launch, and iteration. • Strong stakeholder management and relationship-building skills, with the ability to balance client needs alongside project delivery requirements. • Highly organised with solid project management capabilities, including timelines, budgets, resourcing, and risk management. • Commercially aware, with experience supporting forecasting, budgeting, and tracking project performance. • Detail-oriented and solutions-focused, with a proactive approach to problem-solving and continuous improvement. • Clear and confident communicator, both written and verbal, comfortable leading status updates, workshops, and client interactions At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds who are excited to contribute to our mission. #LI-RE1 #LI-Hybrid About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact. Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.