Senior Content Designer (UX Writer) - FTC at Monks

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). About the Role As Senior Content Designer, you will lead the content strategy for an LLM-powered product at one of the world’s leading tech companies. You will collaborate directly with experienced Product Managers, Engineers, UX Designers, and Researchers to shape the future of AI interaction. The ideal candidate is resourceful, managerial, curious, and a flexible collaborator who can lead content verticals, ask the right questions, and find delight in the fine details of your craft. This is a 6-month fixed-term contract. Responsibilities: • Strategy & Evaluation: Develop the content strategy for LLM-generated content and utilize it to evaluate and refine output quality. • Prompt Engineering: Partner with engineers to build and optimize prompts that leverage the defined content strategy. • Data Excellence: Create high-quality training data for system instructions and content rating frameworks. • Thought Leadership: Establish and articulate AI content design best practices to cross-functional stakeholders. • End-to-End Writing: Manage, plan, and write content for both complex AI interactions and standard product microcopy. • Analysis: Conduct systematic loss analysis and arbitration analysis on model outputs to improve performance. • Framework Development: Establish AI content frameworks and rigorous evaluation rubrics. • Holistic Design: Own the end-to-end design for AI conversational flows and traditional product UI. • Mentorship: Manage and mentor junior content designers, providing oversight on output quality and fostering career growth. About You The essentials: • Experience: 5–7+ years in UX Writing/Content Design, with a proven track record in AI content design. • Leadership: Demonstrated experience managing junior content designers or technical writers. • Education: Bachelor’s degree in a writing-centric field (e.g., English, Communications, Journalism, or HCI). • Portfolio: A stellar portfolio showcasing creative range, AI-specific design thinking, and experience with high-scale tech clients. At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission. #LI-RE1 #LI-Hybrid About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact. Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.