Ssr. Business Analyst at Monks

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). As a Business Analyst within IT Enterprise Applications, you will play a critical role in owning the discovery and design phases of projects and operational initiatives. You will work directly with senior stakeholders across the business to identify pain points, define requirements, and establish clear success criteria for system implementations across enterprise applications. You will act as the bridge between business and technical teams, translating complex functional needs into structured, actionable requirements. This role requires a strong ability to lead conversations, structure ambiguity, and drive alignment, while partnering closely with Project Managers to ensure effective delivery. In This Role You Will • Lead discovery and requirements definition • Drive structured conversations with senior stakeholders to identify pain points, business needs, and opportunities for improvement. • Challenge and refine requests to ensure clarity, feasibility, and alignment with business objectives. • Own the solution design phase • Define end-to-end functional solutions for projects and tickets, including workflows, process improvements, system integrations, and data migrations. • Establish clear acceptance criteria for each piece of work delivered. • Translate business needs into technical requirements • Produce high-quality documentation (user stories, functional specs, acceptance criteria) that enables technical teams to execute effectively. • Ensure requirements are complete, consistent, and implementation-ready. • Build artifacts to support understanding and alignment • Create process diagrams, workflows, and data models to visualize current and future states. • Use data analysis to validate assumptions and support decision-making. • Partner closely with delivery teams • Work alongside Project Managers to scope initiatives, support prioritization, and ensure alignment throughout execution. • Collaborate with technical teams to clarify requirements, manage dependencies, and support solution implementation. • Ensure continuity between design and delivery • Act as a point of reference during implementation to validate that solutions meet defined requirements and business outcomes. • Support functional testing and validation • Define test scenarios and acceptance criteria, execute or support functional testing (UAT), and ensure delivered solutions meet business requirements before release. Experience You Already Have • 3–5 years of experience as a Business Analyst or in a similar role, ideally within IT or systems-focused environments. • Proven experience leading stakeholder conversations independently, including with senior or non-technical audiences. • Strong experience in requirements gathering, solution design, and documentation for system implementations. • Experience translating business needs into technical requirements, user stories, and acceptance criteria. • Hands-on experience building process diagrams (e.g., BPMN, flowcharts) and documenting workflows. • Experience working with or implementing enterprise systems such as Salesforce, Oracle NetSuite, or Workday. • Strong analytical skills, including experience working with data, reports, and metrics to support decisions. • Excellent communication skills in English (written and verbal), with the ability to structure complex topics clearly. What We’re Looking For • Ability to operate with autonomy and ownership in ambiguous environments. • Strong facilitation and stakeholder management skills. • Structured thinking and attention to detail, with a focus on business outcomes over outputs. • Comfortable balancing big-picture design with hands-on execution. • Proactive mindset with the ability to drive conversations and decisions forward. #LI-AS1 #LI-Hybrid About Monks Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact. Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.