Customer Success Manager at Moonshot Ai

WHY MOONSHOT AI? Imagine websites that rebuild themselves on autopilot to sell more, convert better, and grow faster. At Moonshot AI, we’re making that happen — merging generative AI, large-scale data pipelines, and experimentation into a self-evolving web. We’re a well-funded, very early-stage startup with a massive vision. Joining now means you’re not just an employee — you’re helping set the technical and cultural DNA of the company. If you’ve ever wanted the autonomy of a founder with the backing of top-tier investors, this is it. As a Customer Success Manager, you’ll build deep relationships with leading eCommerce brands, helping them continuously grow their businesses by turning AI-powered insights into action. You Will Also: - Guide new customers through onboarding, ensuring a seamless and fast time-to-value. - Become a strategic advisor to clients, identifying opportunities, surfacing insights, and making sure they always know what’s working and what’s next. - Design, launch, and track conversion experiments in partnership with our tech team. - Create and present performance reports that showcase measurable ROI and impact. - Troubleshoot client issues and collaborate with product/engineering to resolve them quickly. - Gather feedback from clients and turn it into ideas that shape our product roadmap. - Develop and refine scalable CS processes as we grow, from playbooks to reporting frameworks. WHO WE’RE LOOKING FOR You love helping customers succeed and are energized by fast-moving environments where your actions have a direct impact. You can hold your own in strategic conversations, dive into data, and work cross-functionally without friction. Must-Haves: - 3+ years in Customer Success, Account Management, or CRO at a SaaS or eCommerce company - not an enterprise with 200-person CS orgs - You can look at a funnel and know within 30 seconds where the money is leaking - Comfortable with data - you pull your own numbers, build your own reports, and don't wait for an analyst - You can hold a strategic conversation with a VP of eCommerce and a technical conversation with our engineers in the same afternoon - You've worked somewhere where processes didn't exist yet and you had to build them yourself Extra Points For: - Experience with A/B testing, CRO, or performance marketing. - Technical fluency - comfortable learning new tools and troubleshooting light technical issues. - Exposure to AI or machine learning platforms. Don't join if: - You need a playbook handed to you - we're still writing ours - You're uncomfortable telling a client their idea won't move the needle - Fast pivots and course corrections stress you out - You want Big Tech safety nets and clearly scoped lanes AT MOONSHOT, CULTURE ISN’T FLUFF — IT’S HOW WE WIN - Curiosity & Growth → We challenge assumptions, ask big questions, and push for mastery. - Low Ego → No ivory towers — everyone gets their hands dirty. - Ownership → You own outcomes, not just outputs. Shipping is step one; impact is the goal. - Trust → Radical transparency and accountability, even when it’s hard. - Agility → We move fast, test faster, and aren’t afraid to pivot. - This Is Your Company → Ideas fuel breakthroughs. We’re all builders here. - Enjoy the Ride → Startups are a rollercoaster — we create good vibes and celebrate wins together. WHAT WE OFFER - Competitive compensation - Meaningful equity — real ownership in Moonshot AI’s success. - Full health coverage (medical, dental, vision) for you + your family. - Unlimited PTO — we trust you to take the time you need. - Tax free commuter and parking benefits - Office-first culture (4 days/week) — Midtown Manhattan, in the middle of it all. - Work directly with the founding team — your impact is immediate, visible, and career-defining. - Free One Medical Membership - 401k