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SeniorFull-time
Salary Range
$49,725 - $67,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
In this role, you’ll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won’t just fix what’s broken; you’ll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you’ve seen before. That’s what makes the work exciting. You’ll collaborate with skilled colleagues, leverage cutting‑edge tools, and apply your expertise to situations where your judgment truly matters.
On a daily basis you will be:
• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
• Building relationships with retailers and the customers, continually improving the effectiveness of the function.
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About MSXInternational
MSXInternational is a global leader in the financial services industry, specializing in providing innovative solutions for wealth management, investment advisory, and financial technology. The company operates across multiple continents, leveraging its extensive expertise to serve clients in diverse markets. While the exact founding date and location are not explicitly stated, the name "MSXInternational" suggests a long-standing presence with a focus on international operations, likely originating from a hub in Europe or North America where financial services are highly developed. The company’s mission is to bridge the gap between traditional financial practices and modern technological advancements, ensuring clients receive cutting-edge, yet reliable, financial guidance. MSXInternational offers a comprehensive suite of products and services, including bespoke investment strategies, portfolio management, and digital financial platforms tailored to high-net-worth individuals, institutional investors, and financial intermediaries. Key features of their offerings include advanced risk assessment tools, real-time market analytics, and personalized advisory services that adapt to each client’s unique financial goals. The company targets sophisticated investors who demand transparency, security, and scalability in their financial solutions, ensuring that their wealth grows in alignment with global market trends. By integrating artificial intelligence and machine learning, MSXInternational enhances decision-making processes, providing clients with actionable insights and competitive advantages.
