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Mid LevelFull-time
Salary Range
$69,360 - $93,840 /year
This salary is estimated based on similar roles. The actual salary may vary.
Our Technical Support Team will be responsible for delivering a high quality service to the Client. A personalized and caring trouble free interaction by knowledgeable and professional people, capable to adapt their mission to the specific case of the person they are in contact with.
The aim is to support the Aftersales Network in repairing the vehicles in the most professional, accurate and efficient way.
Duties and Responsibilities:
• Provide remote technical support to the Aftersales Network and Field Service Engineer Team, in case of difficult repairs or diagnosis for legacy and new models
• Manage the internal process of escalation
• Providing insights and suggestion to the Field Service Engineer Team on how to solve a case, researching similar cases within internal systems and data base
• Supporting the Customer Care Call Centre daily operations, sharing with them the most updated findings, best practices and FAQ on the most common topics
• Creating ad hoc reporting based on the data provided by the Technical Support Ticketing System, Warranty System or any other system involved in the processes
• Identify emerging repairing trends or quality issues as result of reports analysis 
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About MSXInternational
MSXInternational is a global leader in the financial services industry, specializing in providing innovative solutions for wealth management, investment advisory, and financial technology. The company operates across multiple continents, leveraging its extensive expertise to serve clients in diverse markets. While the exact founding date and location are not explicitly stated, the name "MSXInternational" suggests a long-standing presence with a focus on international operations, likely originating from a hub in Europe or North America where financial services are highly developed. The company’s mission is to bridge the gap between traditional financial practices and modern technological advancements, ensuring clients receive cutting-edge, yet reliable, financial guidance. MSXInternational offers a comprehensive suite of products and services, including bespoke investment strategies, portfolio management, and digital financial platforms tailored to high-net-worth individuals, institutional investors, and financial intermediaries. Key features of their offerings include advanced risk assessment tools, real-time market analytics, and personalized advisory services that adapt to each client’s unique financial goals. The company targets sophisticated investors who demand transparency, security, and scalability in their financial solutions, ensuring that their wealth grows in alignment with global market trends. By integrating artificial intelligence and machine learning, MSXInternational enhances decision-making processes, providing clients with actionable insights and competitive advantages.
