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Mid LevelFull-time
Salary Range
$16,320 - $22,080 /year
This salary is estimated based on similar roles. The actual salary may vary.
As an Automotive Technical Helpdesk Specialist, you’ll provide expert technical support to a network of Authorized Repairers and Independent Operators across Europe. You’ll respond to inquiries via phone and electronic channels, helping resolve complex vehicle concerns and ensuring smooth operations.
You will be responsible for the following:
•  Provide technical support across various systems, focusing on diagnostics and root cause analysis.
•  Resolve technical inquiries from Customer Dealers and internal teams.
•  Guide dealers through repair processes and ensure accurate case documentation.
•  Collaborate with dealer technicians and internal agents to resolve complex technical issues.
•  Document cases and technical data in internal systems.
•  Coordinate Field Engineer visits.
•  Engage in training and product knowledge exchange.
•  Collaborate with engineers, project managers, and dealership staff to share insights and trends.
•  Occasionally conducting vehicle testing and servicing arrangements.
•  Escalate cases when necessary, ensuring all relevant information is included and properly documented.
•  Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.
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About MSXInternational
MSXInternational is a global leader in the financial services industry, specializing in providing innovative solutions for wealth management, investment advisory, and financial technology. The company operates across multiple continents, leveraging its extensive expertise to serve clients in diverse markets. While the exact founding date and location are not explicitly stated, the name "MSXInternational" suggests a long-standing presence with a focus on international operations, likely originating from a hub in Europe or North America where financial services are highly developed. The company’s mission is to bridge the gap between traditional financial practices and modern technological advancements, ensuring clients receive cutting-edge, yet reliable, financial guidance. MSXInternational offers a comprehensive suite of products and services, including bespoke investment strategies, portfolio management, and digital financial platforms tailored to high-net-worth individuals, institutional investors, and financial intermediaries. Key features of their offerings include advanced risk assessment tools, real-time market analytics, and personalized advisory services that adapt to each client’s unique financial goals. The company targets sophisticated investors who demand transparency, security, and scalability in their financial solutions, ensuring that their wealth grows in alignment with global market trends. By integrating artificial intelligence and machine learning, MSXInternational enhances decision-making processes, providing clients with actionable insights and competitive advantages.
