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Technical Helpdesk Engineer Level 2 at MSXInternational
MSXInternationalRivalta di Torino, Piedmont, it·2h ago
SeniorFull-time
Salary Range
$68,952 - $93,288 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Technical Helpdesk Engineer Level 2 provides advanced technical support to dealer networks, acting as a subject-matter expert for complex diagnostic and repair issues. The role collaborates closely with Level 1 support,
Technical Departments, Engineering, Quality, and suppliers to resolve escalations, reduce repeat repairs, and improve post‑sales service quality.
This position directly impacts customer satisfaction, service lead times, first‑time‑fix rates, and dealer efficiency.
Key activities and responsibilities:
• Serve as the primary point of contact for Level 2 technical escalations from dealers and Level 1 support.
• Diagnose complex vehicle issues using OEM diagnostic tools (e.g., Diagbox, wiTECH) and interpret electrical schematics to guide accurate repairs.
• Provide expert guidance on one or more domains: chassis/body, telematics and multiplexing (including OTA updates), low‑emission vehicles (LEV/PHEV), gasoline/diesel powertrains, and transmissions.
• Coordinate with Engineering, Quality, and suppliers to validate root causes, define corrective actions, and contribute to field fixes and technical bulletins.
• Analyze case trends to identify systemic issues; recommend preventive measures and knowledge base updates.
• Support dealer workshops with structured troubleshooting steps, repair procedures, and parts recommendations to improve first‑time‑fix.
• Create and deliver technical communications and training (remote and on-site) to elevate dealer technical capability.
• Maintain accurate case documentation, including diagnostics performed, measurements, test results, and repair outcomes.
• Monitor KPIs (case resolution time, repeat repair rate, customer satisfaction, warranty cost impact) and drive continuous improvement initiatives.
• Ensure compliance with safety, quality standards, and OEM procedures during all support activities.
• Collaborate cross‑functionally to improve serviceability of new products and contribute feedback to product development.
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About MSXInternational
MSXInternational is a global leader in the financial services industry, specializing in providing innovative solutions for wealth management, investment advisory, and financial technology. The company operates across multiple continents, leveraging its extensive expertise to serve clients in diverse markets. While the exact founding date and location are not explicitly stated, the name "MSXInternational" suggests a long-standing presence with a focus on international operations, likely originating from a hub in Europe or North America where financial services are highly developed. The company’s mission is to bridge the gap between traditional financial practices and modern technological advancements, ensuring clients receive cutting-edge, yet reliable, financial guidance. MSXInternational offers a comprehensive suite of products and services, including bespoke investment strategies, portfolio management, and digital financial platforms tailored to high-net-worth individuals, institutional investors, and financial intermediaries. Key features of their offerings include advanced risk assessment tools, real-time market analytics, and personalized advisory services that adapt to each client’s unique financial goals. The company targets sophisticated investors who demand transparency, security, and scalability in their financial solutions, ensuring that their wealth grows in alignment with global market trends. By integrating artificial intelligence and machine learning, MSXInternational enhances decision-making processes, providing clients with actionable insights and competitive advantages.
