Strategy & Operations Manager at Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. STRATEGY & OPERATIONS MANAGER ROLE OVERVIEW: With a strong operational footprint and over 800 employees, we have ambitious plans to continue to scale and we are seeking a highly motivated Strategy and Operations Manager (COO Office) to serve as a crucial partner to our COO, who is responsible for company-wide OKRs, Operations, Data and Insights, the learner journey and international expansion. The Strategy & Operations Lead role ensures cross-functional coordination, communication and execution across various strategic and cross-functional operational initiatives in support of the COO’s agenda. The ideal candidate will be a highly organised, proactive problem-solver with exceptional communication and analytical skills, capable of navigating complex, fast-changing environments, dropping in to help organise and accelerate work on key projects and driving impactful results. This person will be a trusted advisor, anticipating needs, and proactively addressing challenges to maximize the effectiveness of the COO. An important aspect of this role is a strong comfort level with data and analytics, strategy and technology, including the ability to rapidly learn and experiment with emerging AI productivity and reasoning tools. Responsibilities: - Operational Excellence & Cross-Functional Collaboration: - Lead project management for certain cross-functional strategic and operational initiatives, ensuring timely and successful execution. - Attend meetings on cross-functional initiatives with the COO to provide project management support and facilitate post-meeting follow-up. - Run brainstorming, coordination and facilitation meetings to move initiatives forward - Join teams undertaking strategic or one-off projects, including project management and strategic contributions. - Strategic Partnership & Executive Support: - Act as a thought partner to the COO, anticipating needs and proactively addressing challenges. - Prepare comprehensive briefing materials, including agendas, talking points, speeches and presentations, for internal and external meetings, ensuring the executive is fully prepared. - Provide strategic counsel on meeting preparation, desired outcomes, and follow-up actions, ensuring meetings are productive and impactful. - Ensure the COO's time spent aligns with strategic priorities, maximizing effectiveness. - Liaise with the team EA to schedule necessary meetings to advance key priorities and ensure timely follow-up on commitments. - Liaise with external stakeholders to ensure everyone is well briefed. - Strategic Analysis & Communication: - Occasionally conduct market analysis and other strategic research to support decision-making. - Prepare materials for board meetings, exec meetings and other critical presentations. - Collaborate with the PR and brand team to prepare the executive for external events, panels, and speaking engagements, including briefing materials, speeches, and practice sessions with feedback. - Relationship Management & Culture: - Facilitate relationship-building between the executive and team members at all levels of the organization. - Act as a cultural ambassador, promoting and reinforcing the company's core values. - Technology and AI Proficiency: - Demonstrate a high level of tech-literacy and comfort with utilising various digital tools and platforms. - Proactively explore and experiment with emerging AI productivity and reasoning tools to enhance efficiency and strategic insights. - Identify and implement opportunities to leverage AI to streamline processes and improve decision-making. Qualifications: - 6 - 10 years of high-calibre professional experience in strategy, strategy consulting, operations, or a related field, preferably in a fast-paced, high-growth environment. - Proven track record of driving strategic initiatives and achieving measurable results. - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. - Exceptional communication and interpersonal skills, with a high EQ and the ability to build rapport with diverse stakeholders at all levels. - Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines. - Ability to maintain confidentiality and handle sensitive information with discretion. - Experience working closely with senior executives is highly desirable. - Smart and dynamic, with strong data analysis skills. - Very tech literate, and comfortable experimenting with AI tools. - Proficiency / fluency in another European language would be an advantage. - Some kind of sense of humour / ability not to take life / yourself too seriously Value add experience - Experience in a founder-led tech company - Experience in a company with operational delivery - Experience in a B2B company - Experience in a UK company with international operations - Experience in change management. Benefits - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month - Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year - Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here [Upgrade to PRO to see link] Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy [Upgrade to PRO to see link] our Prevent Policy [Upgrade to PRO to see link] all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.