Scaled Customer Success Manager (Digital) at N8n

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 188+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register [Upgrade to PRO to see link] We’re in a defining moment of an incredible journey. Come and build with us. We are looking for a hybrid builder—someone who thinks like a Product Manager, executes like a Lifecycle Marketer, and cares deeply about Customer Success. As a founding member of our Scaled Enterprise CS team, you will design the digital infrastructure that guides our €20k–50k ARR customers to value. You won't be managing a traditional 1:1 book of business. Instead, you will take ownership of building the automated journeys, in-app experiences, and data-driven playbooks that allow us to deliver a premium, tailored experience to hundreds of Enterprise accounts simultaneously. WHAT YOU'LL DO - Define the digital journey. Map the lifecycle stages for Scaled customers, instrument the signals that mark each transition, and decide what "activated," "expanding," and "at risk" actually mean in n8n usage data. - Ship lifecycle programs. In-app nudges, email sequences, automated playbooks in Vitally, webinars, community programs, churn-save plays. You'll ship a new program every 2–4 weeks and measure every one. - Live in the data. Analyze complex platform usage data (e.g., execution volume, workflow complexity, error rates) to find correlations between user behavior and long-term retention. Translate these data insights into actionable health scores and automated triggers within our systems. - Assist with designing the Customer Hub: Help build a centralized success center that houses all resources in one place. You will help us design to incorporate key data points, personalized product insights, an AI CSM, and support ticketing, ensuring the scaled team can push customers to a hub that has full capability to action items. - Operationalize in Vitally + Salesforce + Hex. Work on health scores, segment plays, expansion triggers, renewal motions, churn signals - Partner with Product. Work directly with PMs on activation surfaces, onboarding flows, and in-product messaging. Bring qualitative and quantitative customer signal back into the roadmap. - Eat your own dogfood. Build your lifecycle automations in n8n wherever it makes sense. You'll find product gaps faster than anyone, and your work doubles as a reference customer story. REQUIREMENTS - 💼 Relevant Background: 3–5+ years as a high-performing individual contributor in Digital/Tech-Touch Customer Success, Product-Led Growth (PLG), Lifecycle Marketing, or Product Operations within a B2B SaaS/developer-tools environment. - ✍️ The "Marketer" Skillset: Excellent technical copywriting skills. You know how to write emails and in-app messages that highly technical users (developers, engineers, ops leaders) will actually read and respect. - 🛠️ The "Product" Skillset: Experience collaborating with product teams to build in-app guidance, tooltips, or AI-assistants. - 📊 The "Data" Skillset: Strong analytical mindset. You are comfortable diving into product analytics and CRM/CS platforms to build cohorts, track funnel drop-offs, and trigger automated workflows. - ⚙️ Systems-thinking mindset: You are an autonomous executor. You don't want to solve a customer's problem manually every time; you want to build the automated system that solves it for the next 100 customers. Nice-to-haves - 🎯 Direct experience with Vitally (or Gainsight / Catalyst / Planhat at scale) - 📈 Direct experience with Hex or Metabase - 💻 Background in a technical or developer-facing product - 🤖 Hands-on experience with n8n, Zapier, Make, Workato, or building lifecycle automations programmatically - 🚀 Experience helping scale a CS function from 1:few to 1:many at a PLG company Why join us? At n8n, you’ll help shape how Customer Success scales at one of Europe’s fastest-growing startups. You’ll have a direct impact on how we support, retain, and grow our Enterprise customers—not through traditional 1:1 management, but by building the automated journeys, intelligent hubs, and data-driven playbooks that make great customer experiences repeatable at scale. You’ll join a remote-first, highly cross-functional team that values ownership, experimentation, and practical problem-solving. This is a role for someone who wants to blend product, marketing, and CS, acting as a true hybrid builder to deliver premium digital experiences to our users. Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n [Upgrade to PRO to see link] ([Upgrade to PRO to see link] Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. - An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! * Country-specific details are provided in your contract.