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SeniorFull-timeJavaScriptJavaNode.jsAWSGCPAzureDockerGitAI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for Support Engineers to join our team at n8n, the open workflow orchestration platform for the new era of AI. You will help ensure that all users, from enterprise customers to community members, have a best-in-class support experience.
Key Responsibilities
- →Provide technical support to users via tickets, chat, and community forums
- →Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
- →Investigate and reproduce complex technical issues across the n8n ecosystem
- →Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues
- →Create and maintain documentation, FAQs, and knowledge base articles
- →Identify recurring issues and propose improvements to product reliability and user experience
- →Contribute to the community by answering questions and sharing best practices
- →Document troubleshooting workflows and build internal playbooks
- →Help improve support tooling and resolution efficiency
Requirements
- ✓Strong troubleshooting and problem-solving skills
- ✓Experience debugging APIs, integrations, webhooks, and authentication flows
- ✓Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
- ✓Experience working with JavaScript, Node.js, or similar technologies
- ✓Experience with Docker or containerized environments
- ✓Strong written and verbal communication skills
- ✓Passion for helping users and improving product usability
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