Support Engineer (North America) at N8n

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 145k+ GitHub stars, making us one of the world’s Top 40 most popular projects - Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100) - Raised $240m to date, from Sequoia’s first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register [Upgrade to PRO to see link] We’re in a defining moment of an incredible journey. Come and build with us. We’re building a Tier 2 Support team to provide deep technical expertise on escalations and deliver specialized troubleshooting for Enterprise Standard customers. In this role, you’ll be the bridge between Product Support and Engineering — ensuring complex issues are resolved quickly and reliably. By investigating technical challenges, creating playbooks, and improving documentation and tooling, you’ll close the gap between scale and high-touch support while raising the bar for customer experience. Here’s how you’ll make an impact in this role: Escalation Management - Handle escalations from Product Support, providing advanced technical assistance - Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem - Partner with Enterprise Support when handling issues impacting higher-value accounts Technical Troubleshooting & Collaboration - Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions - Collaborate with Engineering and Product teams to report, triage, and resolve product issues - Suggest workflow and tooling improvements to increase resolution efficiency Knowledge & Enablement - Document troubleshooting steps and build internal playbooks for recurring escalations - Improve knowledge bases and enable Tier 1 Support with better documentation - Serve as a technical mentor to Product Support Engineers where needed Requirements Must-have - Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles - n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments - APIs & Integrations: You’re comfortable debugging APIs, webhooks, authentication, and data flows - Cloud & Infrastructure: You’re familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting - Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments - Networking & Databases: You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS) and PostgreSQL troubleshooting - Communication: You explain technical issues clearly and document troubleshooting steps effectively Nice-to-have - Workflow Automation: Experience with platforms like Zapier, Make, or Airflow - Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry - Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows - Knowledge Sharing: You’ve contributed to playbooks, internal tooling, or support documentation - On-call Readiness: Comfort participating in structured escalation workflows and incident management processes Why join us? At n8n, your leadership will directly shape how we scale technical support, improve customer experience, and empower our teams to resolve complex issues independently. You’ll build and grow a high-impact Tier 2 function with visibility across Support, Product, and Engineering — and set the foundations for how we support thousands of users worldwide. You’ll join a fast-growing, remote-first startup backed by world-class investors, where autonomy, experimentation, and collaboration are part of everyday work. With clear career progression into Senior Support Manager or other leadership paths, this role offers both immediate impact and long-term growth. Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n [Upgrade to PRO to see link] ([Upgrade to PRO to see link] Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 15 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. - An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! * Country-specific details are provided in your contract.