Operational Data Analyst at Nabla

ABOUT NABLA We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine. Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 100,000+ clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day. We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows. Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere. This is a great time to join us! THE ROLE We are looking for an Operational Data Analyst to turn real-world customer deployments into scalable insight. In this role, you will analyze implementation patterns, product usage, and operational workflows to identify what drives adoption, retention, and expansion across our customer base. You will partner cross-functionally with our Customer Success, Product, and Sales teams to translate data into best-practice playbooks, measurable success benchmarks, and evidence-based collateral that strengthens both our roadmap and our market narrative. RESPONSIBILITIES Operational Analytics - Analyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical value. - Build and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagement. - Quantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomes. - Identify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teams. Cross-Functional Collaboration - Collaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinement. - Work with Sales and Customer Success to develop evidence-based narratives around product value and operational impact. - Work with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadership. - Support leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunities. QUALIFICATIONS - 3+ years of experience with clinical operations and business operations data. - Masters degree or higher in data science or related field (preferred). - Demonstrated track record of turning ambiguous business questions into structured analyses and actionable recommendations. - Excellent communication and writing skills, with the ability to collaborate effectively across teams. - Strong project management skills, with proven ability to manage multiple priorities simultaneously. Analytical & Technical Skills - Strong SQL proficiency and experience working with large, structured datasets. - Experience building dashboards and reporting frameworks (e.g., Looker, Mode, Tableau, Sigma, etc.). - Ability to design metrics that connect operational inputs to business outcomes (e.g., time-to-value → retention → expansion).   BENEFITS Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work. Here are the benefits you get when joining Nabla: - Compensation and Equity: Competitive salary and stock options - Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance - Time Off: Unlimited paid time off and 11 national holidays - Health Comes First: Unlimited sick leave - Parental Leave: Paid leave for new parents - Remote-friendly: $1,500 to purchase home office equipment - Trust & accountability: Full ownership of your time and schedule LIFE AT NABLA When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed. We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes. We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts! If this sounds like an environment you’ll thrive in, we look forward to reading your application! OUR VALUES AT NABLA Joining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion. Every day is a new chance to excel We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day. Stay humble There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture. Feedback is a gift We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions. Committed to diversity We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work. DIVERSITY & INCLUSION Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond. As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive. AVOID RECRUITMENT SCAMS: STAY SAFE AND INFORMED There is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com [Upgrade to PRO to see link] email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link [Upgrade to PRO to see link] Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Nabla.