Associate Staff Engineer - Operations Manager at Nagarro1

Role - Operations Manager Location - Remote USA Employment type - Full-time Job Overview: What you will do Manage the end-to-end content production workflow — from clinical editorial review, QA, and release deployment Build and maintain the operational cadence across product, clinical content, and engineering, content release calendars, cross-functional stand-ups Define, instrument, and report on product operations. KPIs:  • Content freshness rates, release velocity, defect escape rates, SLA compliance by content type Utilize Jira and Confluence to ensure process documentation is accurate and adopted.  • Act as the primary point of escalation for content quality issues and production blockers; facilitate root cause analysis and drive corrective action Partner with clinical pharmacists and medical editors to triage incoming content change requests, prioritize against clinical impact, and route appropriately. • Support product launches by coordinating go/no-go readiness across content completeness, QA sign-off, and regulatory review checklists Identify and eliminate operational bottlenecks; lead continuous improvement initiatives that reduce time-to-publish without sacrificing clinical accuracy. • Serve as the voice of operational reality in product roadmap discussions -translating content team capacity into realistic delivery commitments. • Required qualifications 5+ years in product operations, program management, or content operations. • At least 2 years of experience in healthcare, clinical content, or regulated industries. • Demonstrated ability to design and document operational workflows for cross-functional teams Experience owning project management tooling and building processes other teams actually use Data-driven approach to operations. • Comfortable defining metrics, building dashboards, and presenting insights to leadership. • Strong written communication; ability to translate clinical and technical complexity into operational clarity. • Nice to have Background in pharmacy, clinical informatics, health information management, or life sciences. • Familiarity with drug reference content (FDA labeling, USP monographs, clinical guidelines). • Experience operating within an FDA-regulated or HIPAA-governed product environment. • Knowledge of HL7 FHIR, EHR integrations, or clinical data interoperability standards. • Prior work at a clinical content publisher, pharmacy benefits company, or health IT vendor. • Experience with agile product delivery and working alongside software engineering teams.