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Mid LevelFull-timeGit
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
Contexte et positionnement
Dans le cadre du renforcement de sa stratégie orientée client et valeur, Nagarro crée et structure une fonction Customer Success Management au cœur de ses activités d’intégration SAP S/4HANA de ses clients base embarquée.
Le Customer Success Manager (CSM) intervient comme partenaire stratégique du client, garant de la valeur métier, de la qualité du delivery et de la pérennité de la relation. Il agit à l’interface des équipes Delivery, Consulting, SAP, Digital, Support et Sales, avec une forte exposition auprès des directions clients (DSI, Directions Métiers, DAF, C-level).
Ce rôle combine vision stratégique, excellence opérationnelle, proximité client et contribution active à la structuration et à la montée en puissance de la practice Customer Success.
Les responsabilités clés qui vous seront confiées :
• Partenariat stratégique & relation client (comprendre les enjeux, développer, challenger les besoins)
• Pilotage de la valeur et excellence du delivery (garantir les prestations, suivre l'adoption de SAP S/4 Hana, superviser la performance)
• Onboarding, adoption et animation (piloter l'onboarding des nouveaux clients, animer les différents comités, sécuriser et prévenir les risques)
• Orchestration transverse interne (jouer le rôle de chef d'orchestre, fluidifier les interactions...)
• Développement du compte (approche valeur, non opportunistes
• Structuration et développement de la practice Customer Success
• Prendre en charge des comptes base embarquée dans un rôle de CSM
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About Nagarro1
Nagarro1 operates at the forefront of digital transformation, specializing in software development, IT consulting, and innovative technology solutions. Headquartered in Germany with a global presence, the company has established itself as a trusted partner for businesses seeking to leverage cutting-edge technologies to drive growth and efficiency. With a foundation built on expertise and a commitment to excellence, Nagarro1 has evolved into a leader in the IT services industry, catering to clients across various sectors including finance, healthcare, and retail. The company offers a comprehensive suite of services, including custom software development, product engineering, quality assurance, and digital transformation consulting. Key features of their offerings include agile methodologies, scalable solutions, and a focus on integrating emerging technologies such as AI, blockchain, and cloud computing. Nagarro1 primarily targets enterprises and mid-sized organizations that require tailored, high-quality IT solutions to enhance their operational capabilities and competitive edge. Their client-centric approach ensures that each project is delivered with precision, innovation, and a deep understanding of industry-specific challenges. Nagarro1 has achieved significant recognition for its technical prowess and client success, with a portfolio that spans over 1,000 projects across 25 countries. The company’s market position is strengthened by its highly skilled workforce, which includes certified professionals and industry experts. What sets Nagarro1 apart is its unique value proposition of combining deep domain expertise with a forward-thinking mindset, enabling clients to navigate the complexities of digital transformation with confidence and achieve measurable business outcomes.
