Key Account Manager - IT services at Nagarro1

We are looking for a Key Account Manager to grow and develop one of our strategic retail customers in Spain. The role is focused on building trusted relationships, understanding the customer's business priorities, and identifying opportunities where our digital, technology, and consulting capabilities can create clear business value. This is not a pure sales role. We are looking for someone who can act as a trusted advisor, connect business and technology stakeholders, and turn customer challenges into long-term growth opportunities. Customer Growth and Relationship Management • Own and grow the relationship with a strategic retail customer in Spain. • Build strong relationships across business, IT, digital, and executive stakeholders. • Develop a deep understanding of the customer's strategy, operating model, pain points, and investment priorities. • Identify new opportunities for growth within existing buying centers and new areas of the customer organization. • Create and maintain a structured account growth plan.Business Development • Drive revenue growth by identifying, shaping, and closing new opportunities. • Position relevant capabilities across digital transformation, AI, data, cloud, customer experience, commerce, and software engineering. • Work closely with delivery teams to turn successful projects into further business opportunities. • Lead proposal activities together with solution, delivery, and commercial teams. • Build a strong and realistic pipeline with clear next steps and ownership.Strategic Account Planning • Define clear account objectives, growth bets, and stakeholder maps. • Understand the customer's retail business model, competitive pressures, and transformation agenda. • Translate business challenges into technology-led opportunities. • Track account performance, pipeline development, revenue growth, margin, and customer satisfaction.Internal Collaboration • Collaborate closely with delivery, technology, marketing, partner teams, and senior leadership. • Ensure a smooth handover from sales to delivery and remain involved to secure customer satisfaction. • Bring the right experts into customer conversations at the right time. Share customer insights internally to improve positioning, offerings, and delivery quality.