Senior Staff Consultant (Business Analyst-CPQ) at Nagarro1

REQUIREMENTS: • Experience: 7.5+ years • 8+ years of experience in business analysis with a strong focus on CPQ, Salesforce, and enterprise applications • Proven experience in gathering, documenting, and managing complex business requirements and translating them into functional solutions • Strong understanding of CPQ processes including pricing, quoting, contracts, and revenue workflows • Experience working with Salesforce (preferably Salesforce CPQ) and integration with SAP systems • Deep knowledge of end-to-end business process flows involving services operations and finance integrations • Hands-on experience with Agile methodologies, backlog management, and tools such as Jira • Ability to create detailed BRDs, user stories, process maps, and functional design documents • Strong analytical and problem-solving skills with the ability to simplify complex business scenarios • Experience collaborating with cross-functional teams including business stakeholders, developers, architects, and QA teams • Familiarity with SAP process flows related to billing, materials, finance, and service management • Excellent communication and stakeholder management skills, with the ability to work across global teams • Experience in process mapping, process optimization, and continuous improvement initiatives • Exposure to large-scale transformation or digital implementation programs • Ability to support deployments, training, and change management activities across regions • Customer-focused mindset with the ability to align solutions with business outcomes RESPONSIBILITIES: • Gather, analyze, and document business requirements across CPQ and Services operations including work orders, contracts, scheduling, installed base, service plans, logistics, and finance integrations • Translate business needs into functional specifications, user stories, acceptance criteria, and process flows • Challenge assumptions and simplify complex requirements to ensure measurable business value • Create and maintain Business Requirement Documents (BRDs) and functional design documentation aligned with capability standards • Manage and refine functional Jira stories ensuring clarity, completeness, and alignment with business objectives • Act as a Subject Matter Expert on end-to-end business process flows, including integrations across CPQ, Salesforce, and SAP systems • Ensure alignment between CPQ/Salesforce capabilities and SAP processes, including validation of data models, interfaces, and business rules • Perform impact analysis for enhancements and changes affecting integrations and downstream systems • Collaborate with SAP functional teams, architects, and integration specialists to resolve design gaps and ensure consistency across platforms • Support Capability Owners in backlog prioritisation based on business value, dependencies, and deployment readiness • Facilitate backlog refinement sessions, sprint planning, and PI planning for CPQ and Field Services capabilities • Act as a liaison between business stakeholders, product owners, architects, developers, QA teams, and regional deployment teams • Support transformation initiatives and contribute to governance forums and service transformation discussions • Work closely with country teams to gather feedback, validate requirements, and ensure successful solution adoption • Map, analyse, and optimise end-to-end CPQ and service processes, identifying inefficiencies and improvement opportunities • Drive continuous improvement and process harmonisation across regions • Support deployment activities by providing functional expertise, training materials, FAQs, and implementation guidance • Gather post-deployment feedback and contribute to continuous enhancement of CPQ capabilities