Senior Staff Engineer, CRM Salesforce (Messaging for In-App and Web) at Nagarro1

REQUIREMENTS: • Total Experience 9+ years • Strong experience in Salesforce implementation and solution architecture. • Strong expertise in Sales Cloud, Service Cloud, Marketing Cloud, Apex, Visualforce, and Lightning Web Components (LWC). • Hands-on experience with Einstein Bot, Unified Messaging, Salesforce Messaging for In-App and Web (MIAW), Contact Center solutions, and Agentforce integrations. • Strong knowledge of Salesforce platform architecture, governor limits, and best practices. • Experience in designing scalable solutions using declarative tools (Flow, Process Builder, Workflow Rules) and custom development. • Strong experience in REST/SOAP API integrations and middleware tools. • Expertise in Salesforce data model, security model, and enterprise integration patterns. • Strong consulting, communication, and stakeholder management skills. • Experience in handling complex enterprise environments and multi-stakeholder engagements. • Salesforce Architect certifications (Application/System Architect preferred).RESPONSIBILITIES: • Design and lead end-to-end Salesforce solution architecture for enterprise-scale implementations. • Develop scalable solutions across Sales Cloud, Service Cloud, Marketing Cloud, and custom Salesforce applications. • Architect and implement features such as Einstein Bot, Unified Messaging, MIAW, and Agentforce integrations. • Translate business requirements into scalable Salesforce technical solutions and architecture designs. • Define integration architecture between Salesforce and external systems using REST/SOAP APIs and middleware platforms. • Ensure optimal use of Salesforce declarative and programmatic capabilities based on business needs. • Conduct architecture and design reviews, ensuring adherence to Salesforce best practices and coding standards. • Provide technical leadership and guidance to development teams on Apex, LWC, and system design. • Manage platform performance, scalability, and governance, including handling Salesforce limitations and constraints. • Lead client discussions, manage stakeholder expectations, and provide solution advisory support. • Oversee end-to-end delivery including design, development, testing, deployment, and production support. • Collaborate with business and technical stakeholders to define Salesforce roadmap and solution strategy. • Mentor and guide technical teams to improve solution quality and delivery efficiency