Senior Staff Engineer, CRM Salesforce (Service Cloud) at Nagarro1

• Total Experience 8+ years • Strong experience in Salesforce development, customization, and architecture. • Strong experience in expertise in Service Cloud • Strong proficiency in: Apex programming, Lightning Web Components (LWC), SOQL, API integrations, Visualforce • Hands-on experience with Einstein Bots, Einstein Analytics, Einstein Discovery, Contact Center integrations • Hands-on experience with Salesforce Lightning Customization and SLDS. • Good understanding of conversational flow design and bot frameworks • Experience working with tools such as Git, Jira, VS Code, and Postman. • Ability to work effectively in Agile/Scrum environments. • Strong understanding of Salesforce configuration including Flows, Workflows, Approvals, and Automation. • Proven experience in designing and implementing integrations using REST, SOAP, and OAuth 2.0. • Strong analytical, problem-solving, and communication skills with the ability to work directly with customers.RESPONSIBILITIES: • Writing and reviewing great quality code • Develop and customize Salesforce solutions with a strong focus on Service Cloud • Design, build, and maintain applications using Apex, Lightning Web Components (LWC), and SOQL. • Implement and manage Einstein Bots and conversational interfaces for customer engagement • Design and optimize conversational flows and bot frameworks • Integrate Salesforce with external systems using REST/SOAP APIs. • Work on Einstein Analytics and Einstein Discovery to deliver insights and intelligent features. • Support and enhance contact center solutions and unified messaging capabilities (if applicable) • Collaborate with cross-functional teams to gather requirements and deliver scalable solutions. • Participate in Agile/Scrum ceremonies, including sprint planning, stand-ups, and retrospectives. • Ensure code quality, perform testing, and maintain documentation. • Maintain solution documentation, technical designs, and deployment guides.