Staff Consultant, Business Analyst (Salesforce) at Nagarro1

REQUIREMENTS: • Total Experience:6+ years • Should have strong experience in requirements analysis, requirement elicitation. • Should have strong experience in agile fundamentals and methodology, RFP, wireframe & prototype. • Must hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud. • Should have deep understanding of Salesforce standard objects such as Leads, Accounts, Contacts, Opportunities, Cases, and related processes. • Should have experience working with Salesforce configurations including Flows, Validation Rules, Assignment Rules, Approval Processes, and Reporting. • Should be able to perform change impact analysis and support release/change management activities. • Should be able to understand Salesforce data model, security model, and access control at a functional level. • Must have familiarity with Salesforce integrations, APIs, and middleware concepts (functional understanding). • Must have experience in Business Analysis functions with good technical understanding along with creating BRDs, FSDs and coordinating for Functional and Non-functional requirements and testing • Should know use case/ story preparation, process flow diagram and relationship diagrams such as flow charts, methodology etc. • Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment. • Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs. • Passionate about building great solutions. • Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery. • Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.RESPONSIBILITIES: • Showcasing a consulting mindset by acting as a solution provider rather than an order taker • Identifying project/service stakeholders at an early stage and working with them to ensure that the • Act as a bridge between business stakeholders and Salesforce technical teams. • Collaborate with Salesforce Architects and Developers to design scalable, best-practice solutions. • Validate solution feasibility against Salesforce platform capabilities and project constraints. • Prepare and maintain process flows, business process models, functional diagrams, and documentation. • Participate actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives. • Act as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs. • Support user adoption through training materials, user guides, and release notes. • Analyze existing Salesforce implementations and recommend process improvements and optimization opportunities. • deliverables are in sync with the benefits defined in the business case. • Planning, organizing, and monitoring the project to deliver high quality business solutions. • Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle. • Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance • Ensuring project quality of work meets defined governance, process standards and best practices. • Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure • Assisting the account management team in responding to new project requests • Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.