Staff Engineer, ServiceNow (HAM,ITAM,ITSM,ServiceNow) at Nagarro1

REQUIREMENTS: • Experience 5.5+ years • Strong experience in ServiceNow Development specializing in APM, CSM Module and HRSD. • Hands-on experience in ServiceNow integrations with third-party systems. • Experience in either of other modules i.e. ITOM or GRC or HRSD and ITIL knowledge. • Candidate should have ServiceNow SPM module certification. • Demonstrated experience in implementing ServiceNow integrations with third-party platforms. • Strong understanding of ITIL principles • Ability to translate business requirements into technical solutions • Develop and implement technical solutions and conduct component Integration Tests. • Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS) • Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs • Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.RESPONSIBILITIES: • Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and toolsets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production rollouts. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.