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ManagerFull-timeRust
Salary Range
$79,560 - $107,640 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join NationGraph, a company making public sector data accessible for businesses. This role focuses on post-sale customer relationships and driving adoption, retention, and expansion.
Key Responsibilities
- →Own a portfolio of customer accounts, serving as their primary point of contact and trusted advisor
- →Drive product adoption by running onboarding sessions, training users, and building custom workspace configurations
- →Monitor account health using product usage data, signals, and regular check-ins to identify risks and expansion opportunities
- →Manage renewals and upsells - ensuring customers see clear ROI and expanding seat counts and feature adoption
- →Collaborate with sales, product, and engineering to relay customer feedback and influence the roadmap
- →Build and maintain case studies and testimonials from happy customers to support marketing and sales efforts
Requirements
- ✓2+ years of experience in account management, customer success, or a related client-facing role in B2B SaaS
- ✓The ability to retain and amplify revenue generation from your coverage
- ✓Strong communication skills - you can explain complex product features clearly and build trust with stakeholders at all levels
- ✓Experience managing a book of business with retention and expansion targets
- ✓Comfort with data - you can pull usage reports, spot trends, and use data to drive conversations
- ✓Proactive and organized - you follow up before being asked and nothing falls through the cracks
- ✓Genuine interest in government, public sector, or education technology
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