Loading...
Entry LevelFull-time
Salary Range
$36,720 - $49,680 /year
This salary is estimated based on similar roles. The actual salary may vary.
As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:
• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports
Free to sign up. Takes 30 seconds.
About NCS3
NCS3 is a forward-thinking technology company specializing in innovative solutions for the digital transformation landscape. Operating at the intersection of cloud computing, data analytics, and cybersecurity, NCS3 provides cutting-edge services to help organizations navigate the complexities of modern IT infrastructure. While the name suggests a focus on core computing systems, the company has established itself as a trusted partner for businesses seeking scalable and secure technological frameworks. Founded in the era of rapid digital evolution, NCS3 leverages its expertise to address the evolving needs of enterprises across various sectors. The company offers a comprehensive suite of products and services, including cloud migration strategies, advanced data management tools, and robust security protocols tailored to protect sensitive information. Key features of NCS3’s offerings include seamless integration with existing systems, customizable solutions to meet specific business requirements, and a commitment to compliance with industry standards. Their target audience primarily consists of mid-to-large enterprises in finance, healthcare, and manufacturing, where reliability and data integrity are paramount. By focusing on practical, results-driven approaches, NCS3 ensures its clients achieve operational efficiency and competitive advantage. NCS3 has distinguished itself through notable achievements, such as securing partnerships with global technology leaders and receiving recognition for its innovative cybersecurity frameworks. The company’s market position is strengthened by its ability to deliver measurable outcomes, combining technical expertise with a deep understanding of client challenges. What sets NCS3 apart is its client-centric philosophy, which emphasizes long-term collaboration and continuous improvement, ensuring that solutions evolve alongside technological advancements and business needs.
