#EG Scrum Master at NCS3

What you will do: Scrum Master is responsible for upholding the values of Scrum to ensure that quality software is delivered by the team according to specification and that the correct Agile procedures are followed in line with technical and business objectives and strategy. He or she is also responsible for motivating and leading the people in the team to create a high-trust and high-efficiency working environment that embraces a strong learning culture. They will play a key role in creating a psychologically safe environment, fostering collaboration across cross-functional teams, and ensuring continuous delivery of value. 1. Agile / Scrum Leadership • Educate customers and project team on Agile processes and values. • Ensure Scrum ceremonies are correctly carried out with appropriate values. • Facilitate sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives. • Promote the use of Agile metrics (velocity, throughput, cycle time) to help teams self-improve. • Use Agile tools like Jira, Confluence, Miro, or Azure DevOps to support transparency and tracking. • Remove impediments to the team’s progress and protect the team from external interruptions.2. Project / Delivery Management • Single point of contact to customer teams. • Plan, lead, and track progress of software development work. • Map out execution plans and ensure roles, responsibilities, deliverables, and timelines are clearly communicated. • Taking lead of projects. • Manage customers’ expectations. • Ensuring quality in the development process and providing ongoing maintenance. • Maintaining a good relationship with the customer.3. Requirements & Technical Collaboration • Work closely with the Product Owner to support backlog grooming and prioritization. • Able to work with the customer product owner to prioritize project work and technical debt. • Understand and analyze requirements to assist in developing technical design specifications. • Translate design into process/program specifications.4. Team Leadership & People Development • Coach, train, and mentor team members. • Ensure team members receive relevant training to complete their tasks. • Responsible for clear communication (written and verbal) with technical and non-technical stakeholders at all levels.