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Mid LevelFull-timeAI
Salary Range
$73,440 - $99,360 /year
This salary is estimated based on similar roles. The actual salary may vary.
Job Summary
We are seeking a motivated fresh graduate or entry-level professional to support the implementation of Amazon Connect cloud-based contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy scalable contact center architectures, including conversational IVRs, real-time reporting and analytics, and AI-driven capabilities such as generative AI and intelligent automation.
Responsibilities
• Learn and support the configuration of Amazon Connect contact flows, routing profiles, and AI capabilities such as sentiment analysis and automated call summarization
• Collaborate with senior engineers and project managers to deliver solutions aligned with customer requirements
• Support integration efforts with various CRMs (e.g., Salesforce, ServiceNow) or other business systems
• Support testing, issue resolution, and documentation activities throughout the deployment process
• Communicate effectively with customers to gather requirements, provide project updates, and conduct training on new Amazon Connect features
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About NCS3
NCS3 is a forward-thinking technology company specializing in innovative solutions for the digital transformation landscape. Operating at the intersection of cloud computing, data analytics, and cybersecurity, NCS3 provides cutting-edge services to help organizations navigate the complexities of modern IT infrastructure. While the name suggests a focus on core computing systems, the company has established itself as a trusted partner for businesses seeking scalable and secure technological frameworks. Founded in the era of rapid digital evolution, NCS3 leverages its expertise to address the evolving needs of enterprises across various sectors. The company offers a comprehensive suite of products and services, including cloud migration strategies, advanced data management tools, and robust security protocols tailored to protect sensitive information. Key features of NCS3’s offerings include seamless integration with existing systems, customizable solutions to meet specific business requirements, and a commitment to compliance with industry standards. Their target audience primarily consists of mid-to-large enterprises in finance, healthcare, and manufacturing, where reliability and data integrity are paramount. By focusing on practical, results-driven approaches, NCS3 ensures its clients achieve operational efficiency and competitive advantage. NCS3 has distinguished itself through notable achievements, such as securing partnerships with global technology leaders and receiving recognition for its innovative cybersecurity frameworks. The company’s market position is strengthened by its ability to deliver measurable outcomes, combining technical expertise with a deep understanding of client challenges. What sets NCS3 apart is its client-centric philosophy, which emphasizes long-term collaboration and continuous improvement, ensuring that solutions evolve alongside technological advancements and business needs.
