Loading...
SeniorFull-time
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a Business Analyst to join a high-priority program focused on enhancing verification and management of customer identities across service platforms. In this role, you will play a key role in ensuring customer data management practices remain secure and fully compliant with telecommunications industry regulations. Your initial focus will be on the successful rollout of Multi-Factor Authentication (MFA) within the Customer Relationship Management (CRM) system, helping safeguard user access while maintaining a seamless experience. You will also be responsible for mapping customer interactions to ensure security solutions work effectively across channels.
Working at the intersection of customer service, technology, and compliance, you will facilitate workshops and interviews to gather critical requirements and translate them into clear, actionable plans. You will manage the lifecycle of these requirements by creating detailed user stories and acceptance criteria, ensuring that every technical solution aligns with broader business goals. Beyond documentation, you will play a proactive role in identifying potential risks related to data handling and supporting the testing phases to ensure identity management tools are robust and reliable.
Free to sign up. Takes 30 seconds.
About NCSAustralia
NCSAustralia is a leading provider of specialized services and solutions within the Australian market, focusing on enhancing operational efficiency and technological integration for businesses across various sectors. The company's name suggests a strong Australian presence, likely serving clients nationwide with a commitment to local expertise and global standards. While the exact founding date is not specified, NCSAustralia has established itself as a trusted partner for organizations seeking innovative approaches to complex challenges. The company offers a range of products and services tailored to improve client performance, including advanced IT consulting, process optimization, and digital transformation strategies. Key features of their offerings include customized solutions, data-driven insights, and scalable frameworks designed to adapt to evolving business needs. NCSAustralia primarily targets mid-to-large enterprises in industries such as finance, healthcare, and logistics, where precision and reliability are paramount. Their approach emphasizes collaboration, leveraging cutting-edge technology to deliver measurable results. NCSAustralia has distinguished itself through notable achievements, including successful implementations that have significantly reduced operational costs for clients and enhanced system interoperability. Their market position is reinforced by a reputation for delivering high-impact solutions with a focus on sustainability and long-term value. By combining technical expertise with a deep understanding of Australian business landscapes, the company provides a unique value proposition that sets it apart as a forward-thinking industry leader.
