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SeniorFull-timeRustAI
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Contact Centre Solution Architect at NCS Australia, you will occupy a pivotal, client-facing position within our consulting and delivery teams. You are responsible for bridging the gap between complex business challenges and cutting-edge technology, serving as a trusted advisor to our enterprise and government clients. Your primary focus will be designing end-to-end customer experience (CX) transformations, leveraging modern cloud-based contact centre platforms (CCaaS), AI-driven automation, and seamless integration frameworks. You will lead the architectural vision from the initial discovery phase through to high-level design, ensuring that every solution is scalable, secure, and meticulously aligned with the client’s strategic objectives.
In this consulting-led environment, you will collaborate closely with sales and delivery teams to craft compelling proposals and technical roadmaps. You aren’t just building systems; you are redefining how brands interact with their customers. This involves navigating complex stakeholder landscapes, facilitating design thinking workshops, and providing technical leadership during the implementation phase. By staying ahead of industry trends—such as generative AI, omnichannel orchestration, and advanced analytics—you will ensure NCS remains at the forefront of the Australian CX market, delivering tangible value and operational excellence for our partners.
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About NCSAustralia
NCSAustralia is a leading provider of specialized services and solutions within the Australian market, focusing on enhancing operational efficiency and technological integration for businesses across various sectors. The company's name suggests a strong Australian presence, likely serving clients nationwide with a commitment to local expertise and global standards. While the exact founding date is not specified, NCSAustralia has established itself as a trusted partner for organizations seeking innovative approaches to complex challenges. The company offers a range of products and services tailored to improve client performance, including advanced IT consulting, process optimization, and digital transformation strategies. Key features of their offerings include customized solutions, data-driven insights, and scalable frameworks designed to adapt to evolving business needs. NCSAustralia primarily targets mid-to-large enterprises in industries such as finance, healthcare, and logistics, where precision and reliability are paramount. Their approach emphasizes collaboration, leveraging cutting-edge technology to deliver measurable results. NCSAustralia has distinguished itself through notable achievements, including successful implementations that have significantly reduced operational costs for clients and enhanced system interoperability. Their market position is reinforced by a reputation for delivering high-impact solutions with a focus on sustainability and long-term value. By combining technical expertise with a deep understanding of Australian business landscapes, the company provides a unique value proposition that sets it apart as a forward-thinking industry leader.
