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Product/Service Designer (AI Experience & Commerce) - Contract at NCSAustralia
NCSAustraliaSydney, NSW, au·2h ago
SeniorFull-timeAI
Salary Range
$71,383 - $96,577 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a forward-thinking Product / Service Designer to help define the future of how customers interact with products in an AI-driven world. This role is focused on designing "future-state" experiences where AI agents—not just humans—act as the primary interface for discovery, comparison, and transactions.
You will bridge the gap between traditional user-centric design and the emerging field of machine-readable commerce, ensuring our product constructs are optimized for both human clarity and agentic efficiency.
The Role
As a Product / Service Designer, you will lead the research and design efforts to determine how AI agents discover and transact within our ecosystem. You will be responsible for translating complex technical possibilities into seamless service journeys and product information architectures.
Key Responsibilities:
• Future-State Design: Design end-to-end product experiences specifically optimized for AI agent interactions and automated commerce.
• Journey Mapping: Develop key user journeys that illustrate how agents assist in product discovery and facilitate secure transactions.
• Agentic Research: Conduct deep-dive research into how AI agents (LLMs, personal assistants, etc.) search, compare, and execute purchases in the telco and technology sectors.
• Product Architecture: Design agent-optimized product constructs, ensuring that product information is structured for maximum machine discoverability.
• Strategic Balancing: Balance the needs of the human end-user with the technical requirements of the AI agents representing them.
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About NCSAustralia
NCSAustralia is a leading provider of specialized services and solutions within the Australian market, focusing on enhancing operational efficiency and technological integration for businesses across various sectors. The company's name suggests a strong Australian presence, likely serving clients nationwide with a commitment to local expertise and global standards. While the exact founding date is not specified, NCSAustralia has established itself as a trusted partner for organizations seeking innovative approaches to complex challenges. The company offers a range of products and services tailored to improve client performance, including advanced IT consulting, process optimization, and digital transformation strategies. Key features of their offerings include customized solutions, data-driven insights, and scalable frameworks designed to adapt to evolving business needs. NCSAustralia primarily targets mid-to-large enterprises in industries such as finance, healthcare, and logistics, where precision and reliability are paramount. Their approach emphasizes collaboration, leveraging cutting-edge technology to deliver measurable results. NCSAustralia has distinguished itself through notable achievements, including successful implementations that have significantly reduced operational costs for clients and enhanced system interoperability. Their market position is reinforced by a reputation for delivering high-impact solutions with a focus on sustainability and long-term value. By combining technical expertise with a deep understanding of Australian business landscapes, the company provides a unique value proposition that sets it apart as a forward-thinking industry leader.
