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IT Infrastructure Engineer – RMA & Hardware Diagnostics at Nebius
NebiusMinnesota, United States·2w ago
Mid LevelFull-timeAIMLDevOps
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This role serves as the escalation point for complex server and firmware-related issues that impact system reliability and fleet availability.
Key Responsibilities
- →Perform advanced firmware and hardware diagnostics on enterprise server platforms
- →Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling
- →Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents
- →Conduct structured root cause analysis and document findings to prevent repeat failures
- →Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution
- →Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action
- →Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability
- →Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures
- →Validate replacement components prior to redeployment into production environments
- →Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes
- →Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing
Requirements
- ✓5+ years of hands-on experience working with enterprise server hardware in a production data center environment
- ✓Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems
- ✓Strong experience performing firmware and BIOS/BMC diagnostics and upgrades
- ✓Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics
- ✓Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent
- ✓Proven experience managing hardware RMA processes and working directly with OEM vendors
- ✓Ability to conduct structured root cause analysis and document technical findings clearly
- ✓Familiarity with hardware monitoring systems and failure trend analysis
- ✓Strong ownership mindset and ability to operate independently in mission-critical environments
- ✓High proficiency in spoken and written English
Benefits
- ★Competitive salary and comprehensive benefits package
- ★Opportunities for professional growth within Nebius
- ★Flexible working arrangements
- ★A dynamic and collaborative work environment that values initiative and innovation
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