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Mid LevelFull-timeRustAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Nestmed is seeking a Technical Customer Support Specialist to join our Customer Experience team. This role will serve as the first line of support for our users, including clinicians, staff, and admins, helping to improve healthcare documentation through our AI platform.
Key Responsibilities
- →Serve as the first line of support for users via Zendesk (email, chat, tickets, phone)
- →Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
- →Triage and categorize inbound tickets to improve internal response speed and clarity
- →Translate user feedback into actionable insights to improve product usability
- →Collaborate closely with Customer Success to ensure a consistent and proactive support experience
Requirements
- ✓3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
- ✓Strong ability for technical troubleshooting and root cause analysis
- ✓Ability to identify complex bugs and create detailed reports for the Product and Engineering teams
- ✓Deep understanding of clinical workflows, home health, or EHR/EMR systems
- ✓Excellent written and verbal communication skills
- ✓Comfort with fast-changing environments and a bias toward action
- ✓Familiarity with ticketing software like Zendesk
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