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User Support Specialist - freelancer at Netcompany1
Netcompany1Warsaw, Masovian Voivodeship, pl·7h ago
SeniorFull-timeGit
Salary Range
$23,205 - $31,395 /year
This salary is estimated based on similar roles. The actual salary may vary.
So, what are the main responsibilities of a User Support Specialist in Netcompany? 
As a User Support Specialist, you will,
• Provide high-quality technical assistance and support to internal and external users through multiple channels (self-service portal, phone, email, and in-person).
• Receive, analyze, troubleshoot, and resolve simple to complex service requests and incidents, proposing effective workarounds where required.
• Escalate unresolved or specialized issues to domain-specific support teams in accordance with established procedures.
• Deliver clear user guidance, advice, and recommendations to ensure effective use of digital workplace services.
• Prepare and maintain the digital workplace by configuring, installing, replacing, and distributing end-user equipment (e.g., laptops, screens, peripherals).
• Execute digital workplace improvement initiatives and projects, including large-scale equipment refresh and replacement activities.
• Contribute to continuous service improvement by developing and maintaining knowledge base content and supporting process optimization.
• Ensure a positive customer experience while working in a 24/7 operational environment and performing other duties as assigned by the supervisor.
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About Netcompany1
Netcompany1 is a leading technology and consulting firm specializing in digital transformation and IT solutions. Operating at the intersection of innovation and practicality, the company helps organizations navigate complex technological landscapes to achieve their strategic goals. While the name suggests a global or network-focused approach, Netcompany1 has established itself as a trusted partner for businesses seeking to leverage cutting-edge technology to drive efficiency and growth. The firm’s expertise spans across various industries, including finance, healthcare, and public sector, reflecting its broad applicability and adaptability. Netcompany1 offers a comprehensive suite of services, including software development, IT consulting, process optimization, and digital strategy. Their solutions are characterized by a focus on scalability, security, and user-centric design, ensuring that clients receive tailored outcomes that align with their specific needs. The company primarily targets mid-to-large enterprises and public institutions that require robust, reliable technology solutions to streamline operations and enhance decision-making. By combining deep technical knowledge with industry insights, Netcompany1 delivers results that are both innovative and actionable. Notable for its client-centric approach and commitment to excellence, Netcompany1 has built a strong reputation for delivering measurable business impact. The firm’s ability to integrate emerging technologies, such as AI and cloud computing, into practical solutions sets it apart in a competitive market. With a track record of successful projects and long-term partnerships, Netcompany1 positions itself as a strategic ally rather than just a service provider, helping clients stay ahead in an ever-evolving digital world.
